Cannot Send Mail - SMTP Fail

Mail
1

I installed EMC last Saturday and could send and receive email (IMAP, sending with SMTP) with no problem. Tuesday morning, suddenly I couldn’t send, with no known changes on my part. I still receive just fine. Here’s the error message I’m getting:

EMC-Error
EMC-Error930×326 89.5 KB

I can still send and receive on my iPad and phone, so yes, my email server is up. I’ve double-checked the setting from my phone and iPad and the settings are all identical on EMC.

I’ve turned my firewall off and it makes no difference.

I tried to boot into Safe Mode and for whatever reason, the computer does not recognize my password then, so I can’t do it.

I am using ECM 8.1.973 and my email host is Zoho, using my own domain.

I’ve gone as far as I can on the troubleshooting with what I know . . . any ideas?

2

Can you disable your anti-virus application and try send again?

3

Just tried turning it off as well as the firewall. Still cannot send.

4

Could you double check you’re using Zoho’s recommended outgoing server settings?

Outgoing Server Name: smtppro.zoho.com
Port: 465 with SSL or
Port: 587 with TLS
Require Authentication: Yes

5

The correct security policy for these in eM Client is:

Port 587 = Force usage of SSL/TLS
Port 465 = Use SSL/TLS on special port (legacy)

1 Like
6

I’ve tried that server name, although it’s not the one listed on my account. No dice.

What’s listed on my account:
Settings

Here are my EMC settings:

my-settings
my-settings1028×256 65.3 KB

My-settings-2
My-settings-21044×246 55.3 KB

7

GARY – I’ll try it with the legacy port setting. That’s the only difference I can see.

8

I just tried that. Still not sending.

9

That is usually because of the anti-virus application. You need to make sure you completely disabled it to test.

Another thing that you might want to try is to restart your router.

10

I turned it off for 15 minutes and checked to make sure that Windows security was off. Here’s what it shows:

AV-off
AV-off1274×934 128 KB

My internet is through my phone as a hotspot. I rebooted it, then turned the hotspot back on.

Still not sending.

11

If you are running a VPN, try turning that off.

12

Thanks, I’m not running a VPN.

13

Carolyn,
Did you ever get a resolution to this, please ?
Cheers,
Lynda~