I am stumped! No issues sending email until today. I use eM Client on my laptop. I have not changed any settings from yesterday (when it was working) until today (when suddenly it is not working). I checked the diagnostics tab; the IMAP setting shows OK but the SMTP says “server is not responding”. I changed the port #, but got the same error message. I am using a comcast.net email address, as I always have used. On my Android phone, I use a different email app (not eM Client) but use the same exact settings. Email works with no issues on this app - sending & receiving. I installed eM Client app on my phone and set it up the exact same way as laptop. It will not send out emails but will receive them.
What else can I try to fix this? I have no idea why one app would work & one will not with the same exact IMAP/SMTP settings.
I have not changed any settings from yesterday (when it was working) until today (when suddenly it is not working.
the IMAP setting shows OK but the SMTP says “server is not responding.
If you haven’t changed anything and getting server is not responding sending error on your laptop and phone “only with eM Client” but not with your other mail client as you advised, then update what SMTP server address, port and security policy you have so we can dblcheck if there is any obvious settings errors.
Yes, I’ve done that also. I’ve used the diagnose tab, then clicked on the diagnose button. The IMAP dot went green almost immediately, but the SMTP dot went in a spin for a bit, the went red with ‘server not responding’. I then clicked the fix button and it ran through several port numbers and a few other settings. But still did not repair it. I did try changing the security policy settings from ‘force SSL/TSL’ to 'use SSL/TSL if available" - this did not work either. And something I just noticed is every 5mins or so, the sound plays as if a message is being sent. I cleared the cache on my laptop and also went to task manager and closed eM Client and restarted it. Same thing happens.
Oh, and thank you for replying and trying to help me.
Ok these are the SMTP Port and Security policy setting combinations that you can use with eM Client. So see if any of those will allow you to send mail.
SMTP
Port 587 = Force usage of SSL/TLS
Port 465 = Use SSL/TLS on special port (legacy)
Port 25 = Use SSL/TLS if available
Now if none of those work then (if you haven’t already), try completely powering of your computer and modem / router for say 2 minutes just in case its some physical connection issue and then power everything back on.
Failing that if you have any eg: optionally installed firewall / security program or optionally installed antivirus program or vpn other than what comes default with the os, then try completely disabling those to test in case of interference.
YAY - looks like (so far, as of right now) I can send emails with the program! Your suggestion of powering off the modem for 2 mins, plus uninstalling, then reinstalling eM Client, seemed to do the trick. Wish I knew what triggered the issue. Thank you very much for your time in helping me. I really appreciate it.