Working on getting my mom’s email set up on a new computer for her, and it’s being wonky. I am not sure why, but I cannot get a backup file to restore from the old computer to the new one. Her original computer is Windows 7 (YIKES) and was set up as POP3. It back ups fine, as far as I can tell. When I go to restore on a fresh install on her new computer (Windows 10), I get an error message about broken uncompressed blocks. I’ve tried multiple backups, with the same issue. I actually tried copying over individual files previously but that didn’t work so well and had some seemingly incompatible formats or something.
Any assistance would be greatly appreciated, as I really don’t want to pay for support that I know she’ll never need otherwise.