Cannot receive mails (v 6.01)

1

Using version 6.01, could not get my mails since monday. I’ve deleted the account and create again, working now, but this is a big problem.
Also cannot download most of the pictures.

2

Hi,
can you please send me the exact version (current version: 6.0.19861.0) of your eM client? You can find the exact number in Help > About.

Also if you could send me what kind of email provider are you using? And is there any kind of error showing up while trying to receive emails?

Paul.

3

The problem is solved with version 6.0.20025 (Jan Galis provided me the link). My contacts were also gone and now no problem. However I cannot see most the header and body pictures (gifs especially) in the mails and this problem has a long history.I am still not happy even with the newest version. Sorry but even the stupid Outlook is much more better eMClient and that is a big frustration.

4

Hi again,
Can you please comment on the current issue?
Is there a problem with viewing all the emails or is there an issue when you’re trying to load emails? Or anything else in that matter?
Could you maybe provide a screenshot of the issue?

Thank you,
Paul.

5

I’ve highlighted in the attached screenshot. Mail body or header pictures are broken.

6

Hi,
Is this an issue with all the emails with similar content?
Can you tell me if you see images in Internet Explorer?

Also could you please check your privacy settings in Tools > Settings > Mail > Privacy and check what option is checked?

Checking the option “Display unsafe content in all messages” or “Display unsafe content in messages from people in contact list” might resolve the issue.

Thank you,
Paul.

7

Hi Paul,

This issue is for all the mails actually. Every mail that embody images has the same problem. Always a broken image as seen on the image I’ve attached. My privacy setting is “display unsafe content in all messages”. I am using an iPhone and I see the full content of the mail with the images whereas I only see corrupted images in eMClient

8

Ok, can you tell me what version of Internet Explorer are you using and if the images display correctly in Internet Explorer?

Thank you,
Paul.

9

IE version is 11.0.9600 (Latest) and no problem with the images