Cannot contact gmail.

I am running 5.0.19406.0 on Win7.
The app has not downloaded new mails for 1-2 days now.
I just sent my self an email and it is sitting in the Outbox.
I can connect to my gmail account thru the web interface and see all of my new emails, but emClient is not seeing them.
Thanks for any help.

I have this problem intermittently. In my case toggling offline and online seems to correct it for a short time but I’ve found no permanent solution. I assume you’ve already pressed “F5” to manually download?

Hmmm - F5 doesn’t seem to do anything.
By toggling on->offline I assume you under File->Work Offline?
I’ve toggled that to Offline, shut down the app, restarted it, toggled back to Online with no success.

BTW - below is the diagnostics log:
10:58:09 AM Online state: changed to online with reason User
10:58:09 AM [IMAP] Synchronizing message flags: For folder
10:58:09 AM [IMAP] Synchronizing subfolders: For folder
10:58:14 AM [SMTP] Connecting: To
10:58:45 AM [SMTP] MailExceptions.SocketException: Connect failed with reason:
10:58:45 AM “Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.”
10:58:45 AM at MailClient.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
10:58:45 AM at MailClient.Smtp.SmtpSendCommand.Execute(WorkerStatus status)
10:58:45 AM at MailClient.Commands.Command.Process(WorkerStatus status)
10:59:58 AM Online state: changed to offline with reason User
10:59:58 AM [IMAP] Synchronizing message flags: Done
11:00:20 AM Online state: changed to online with reason User
11:00:20 AM [IMAP] Synchronizing message flags: For folder
11:00:20 AM [IMAP] Synchronizing subfolders: For folder

The problem appears to be fixed. I noticed that my anti-virus s/w was not running properly, so I used its repair option and upgraded to the most recent version.
After a reboot emClient was able to connect to gmail after prompting me for my password.
Not sure if this was an emClient problem, something caused by my AV s/w or some combination

Thanks for the tip. I just disabled my A/V to see if I get similar results.


I will need your IMAP logs, go to tools - settings - advanced, check IMAP under your account, apply and restart eM Client.

Simulate steps that leads to your issue and after that send logs… to together with this topic’s URL in subject.

then you can turn logging off.