Cannot connect to my Spectrum email

Last Friday, I was prompted for a system update for eMClient. Since that update, I have not successfully connected to my Spectrum email. I am able to successfully logon to my corresponding web email portal with the same password I use in eMClient. I’ve done the POP diagnostic with the fix button several times. What else can I try?

It may be your anti-virus/firewall application does not recognize the updated eM Client. As a test, temporarily disable and anti-virus/firewall or VPN applications and try again.

If that does not help, with them still disabled, check your POP3 settings in Menu > Accounts. The following port and security policy options work best:

Port 995 = Use SSL/TLS on special port (legacy)
Port 110 = Use SSL/TLS if available