Can receive but cannot send emails

Mail
1

I can receive but not send emails. Problem just started on Monday. Message states: SMTP server doesn’t support STARTTLS.

I still have Outlook 2007 which I haven’t used in some time and it seems to works perfectly.

thanks,
Neill

2

What’s your outgoing SMTP server settings.

3

Not sure this is it but my SMTP settings are:

Port 587 = Force usage of SSL/TLS
Port 25 = Use SSL/TLS if available
Port 465 = Use SSL/TLS on special port (legacy)

Thanks

4

Whats the SMTP server you send mail through eg : Gmail, Hotmail, Exchange , Custom domain. What SMTP mail server do you have in eM Client.

5

The server is mail.shaw.ca

6

If you have the settings correct as per the below Shaw.ca support page below then try updating to the latest version of eM Client via the version history page. https://www.emclient.com/release-history

Before upgrading, make a backup of eM Client first via “Menu / Backup”.

If upgrading to the latest version of eM Client doesn’t help, then If you have an eg: IMAP account suggest then to try removing and re-adding your account in eM Client and try again.

As prev backup eM Client first before removing the account.