I have Calibri set as my font in all eM Client options. When I send myself an email from eM Client (GMail) and view the email in the iOS Mail app, the message font shows as Times New Roman in the sent and received folders. In some other apps it shows correctly as Calibri.
When I send myself the same message from Outlook, the Calibri font shows correctly in the iOS Mail app and every other app.
If I set my eM Client font as Arial, it shows correctly in the iOS Mail app.
Is there a setting which Iâm missing? Or is this an issue which could be looked at please? I find eM Client superior to Outlook in many ways, but unfortunately Iâve had some cases where an email Iâve sent has looked a bit unprofessional due to this issue. Thanks.
There has been alot of recent fixes and updates to eM Client for Mac & Windows. See if there is a later version than what you have via the version history page that may resolve that - https://www.emclient.com/release-history
Also what happens when you view the email via the eg: âGmail appâ on your iOS device after sending it in eM Client ? Does the Calibri font look the same as when you send it ?
Fonts need to exist on the device that receives / reads the email, or the email client needs to insert a web accessible reference to the desired font. It can do this via import statements or other syntax:
@import url`('https://fonts.googleapis.com/css?family=Open+Sans');
@import url`('https://fonts.googleapis.com/css?family=Calibri');
<link href="https://fonts.googleapis.com/css?family=Open+Sans" rel="stylesheet">
... more
If the receiver doesnât have the font on the device and no external reference has been included in the email, the receiver will fallback to some other (default) font. Frequently Times New Roman, but it depends on the device and the app.
From looking at the source of a message sent by EMC, it does not insert an external (web accessible) reference. Some email clients can do this; others not.
Also, even with a web accessible font specified in the email, the client needs to support that mechanism for obtaining the font. Again, depends on the client.
p.s. You might be able to use a mail template to help you out. Not sure. Iâm just taking a look at them.
Thanks for the info and thatâs understood. It would be great if this was something the eM Client team could fix - it would allow me to move completely way from Outlook (which doesnât have this issue). Not great for somebody to receive an email with dodgy fonts. Cheers.
You may think about, if the receiver has to have the fonts you use, to be able to read your messages.
I am sending e-mails by 99.9% as text messages without default font. In this case, the preset font of the receiver is used, which is typically the one he/she prefers for reading.
Design of »HTML e-mails« heavily depends on circumstances at receiverâs side you can not predict. I personally focus on content instead of layout in e-mails.
Are you sure that your Outlook email always looks the same on another computer on another operating system, with another e-mail client?
As far as I experienced it, this is not the case.
Especially, iOS has its issues with e-mail from other OS and e-mail clients.
This is the major reason why I do not focus on font or layout. Because it is really hard work to achieve even a âquite close lookingâ result on all possible devices, OS and clients.
No, I donât know how my Outlook email looks on other computers / operating systems / clients. I only know how it looks in the clients Iâve tested.
My question was primarily about eM Client emails written in Calibri showing as Times New Roman on the iOS mail client.
The same email written in Outlook in Calibri shows as Calibri in the iOS mail client.
The iOS mail client is common, so it would seem important that emails show correctly on it.
Therefore, I was wondering if there was a setting I was missing. If not, I was raising it as an issue to be looked it, given that it appears to be possible to achieve in Outlook.
@Jamie_Cameron Itâs back to the fact that some email clients support specifying (and obtaining) fonts from web accessible locations, aka web fonts. However, this isnât yet widely adopted.
Web fonts only work in some email clients, and care has to be taken to ensure that where they arenât supported, the font falls back gracefully.
Forgive my ignorance, but does this explain my issue with eM Client described above? Does it explain why an email in Calibri sent using Outlook Office 365 shows Calibri OK in iOS Mail, but an email in Calibri sent from eM Client does not show Calibri in iOS Mail?
I donât have all the various devices and clients to test, but I say: yes, it does explain it. Calibri is not a font native to iOS (I think⊠itâs a MS font, but the again I donât have any Mac devices, so⊠correct me if Iâm wrong).
Anyway, letâs say:
iOs Mail receives an email that was sent by EMC and the email uses a a non-native font.
The email does not contain a web reference to this non-native font (because EMC doesnât do this), so iOS mail falls back to some other font.
However, another scenario:
iOs Mail receives an email that was sent with a non-native font, but this time the sender (Outlook) did indeed insert a web reference to the non-native font.
iOs Mail downloads the web accessible font and uses it to display the email.
This means is that the email client that sends the email and the email client that reads the email must both be able to deal with fonts that exist on the web. Since specifying web fonts (sender) and obtaining web fonts (receiver) isnât widely supported at this time among the various email clients, this just means that not everybody is going to see the font you would like.
Take a look at that article I linked if you havenât all ready. I found it pretty useful.
p.s. I know the chart says Outlook 365 doesnât do web fonts, but this might have changed since the article was written.
As far as I can remember my tests (long time ago), Outlook always sends hybrid e-mails (plain text plus HTML format). There, the used font is noted. If it is available at the receiverâs operations system and supported by the e-mail program, the message will âlook alikeâ. If not, a replacement font taken from an internal replacement list is taken.
iOS mail may be a common email app â on iOS. But as you can see in Victors table (thank you for that!) it is not a common technique. Even Office 365 â a cloud service ! â doesnât support it.
If the readability or acceptance by receivers of an e-mail depends significantly on the used font, I would ask myself if there may have fundamental challenges regarding content to solve. But I have to admit that this is my personal point of view.
Thatâs all understood, thanks. I guess all I want is for an email I send in Calibri from eM Client to show in Calibri for the recipient in iOS Mail, like it does when I sent an email in Calibri from Outlook.
Sorry, I only just saw this. Thanks for taking the time to do the video.
Everything was already set up as per your video. The problem exists with these settings in place. The problem is not how it looks in Outlook, the problem is how it looks in iOS Mail, as described above.
Reading alot of posts on this subject apparently iOS uses âSan Franciscoâ when Calibri is received. So sounds like the Calibri fonât would need to be eg: manually installed somehow in iOS to read properly and more than likely why emails created in eM Client donât display properly on the iOS Device.
Alt use another font to create emails in eM Client till Calibri fonât is updated on iOS devices.
(Quote)
Outlook uses Calibri while iOS uses San Francisco (a font Apple created specifically for its devices that was heavily inspired by Helvetica Neue.
Unfortunately iOS Mail doesnât seem to use the San Francisco font when it receives an email written in Calibri from eM Client. It displays in a serif typeface (Times New Roman / New York or similar).
When an email written in Calibri is sent from Outlook, iOS Mail displays it in a sans serif typeface (Calibri / San Francisco or similar).
