Calendar: Sync-mistake

Harald_Kue · August 24, 2015, 7:14am

Hi,
I just had to reinstall em-client. While trying to sync with the Google calendar this error message occurs:

What can I do?
Thank’s for Your help!

Paul_Technical_Suppo · August 24, 2015, 2:10pm

Hello, not quite sure what is this suggesting, can you please switch to the ‘Protokoll’ tab when the error occurs, copy the content of the log visible (using Ctrl+A, Ctrl+C) and submit the content to us here on the forum for more information about this issue?

Thank you,

Harald_Kue · August 24, 2015, 2:56pm

Hi Paul,

thank You for Your fast replay! Here’s the text of the protocol

16:49:42 Online-Status: geändert zu Online wegen NetworkAvailability
16:49:42 [email protected] [POP3] Verbunden: An [email protected]
16:49:42 [email protected] [POP3] Verbunden: An [email protected]
16:49:42 [email protected] [POP3] Verbunden: An [email protected]
16:49:42 [email protected] [POP3] Verbunden: An [email protected]
16:49:42 [email protected] [POP3] Herunterladen der Nachrichten: Von [email protected]
16:49:42 [email protected] [GData] Synchronisiere Ordnerliste
16:49:42 [email protected] [POP3] Herunterladen der Nachrichten: Von [email protected]
16:49:43 [email protected] [POP3] Die Verbindung wurde getrennt.: Von [email protected]
16:49:43 [email protected] [POP3] Die Verbindung wurde getrennt.: Fertiggestellt
16:49:43 [email protected] [GData] Synchronisiere Ordnerliste
16:49:43 [email protected] [POP3] Die Verbindung wurde getrennt.: Von [email protected]
16:49:43 [email protected] [POP3] Die Verbindung wurde getrennt.: Fertiggestellt
16:49:43 [email protected] [GData] Synchronisiere Ordnerliste
16:49:43 [email protected] [GData] Synchronisiere Ordnerliste
16:49:44 [email protected] [GData] Synchronisiere Ordnerliste
16:49:44 [email protected] [GData] Synchronisiere Ordnerliste
16:49:44 [email protected] [GData] Synchronisiere Ordner ‘[email protected]/Contacts/’
16:49:44 [email protected] [GData] Synchronisiere Ordnerliste
16:49:44 [email protected] [GData] Synchronisiere Ordnerliste
16:49:44 [email protected] [GData] Synchronisiere Ordner ‘[email protected]/Contacts/’
16:49:44 [email protected] [GData] Synchronisiere Ordner ‘[email protected]/Liste 1/’
16:49:45 MailExceptions.OperationException: Das Synchronisieren des Ordner ‘[email protected]/Liste 1/’ ist fehlgeschlagen mit folgendem Fehler: Id: W. Europe Standard Time —> System.InvalidTimeZoneException: Id: W. Europe Standard Time
16:49:45 bei System.TimeZoneInfo.FromRegistryKey(String id, RegistryKey key)
16:49:45 bei System.TimeZoneInfo.FindSystemTimeZoneById(String id)
16:49:45 bei System.TimeZoneInfo.CreateLocal()
16:49:45 bei System.TimeZoneInfo.get_Local()
16:49:45 bei MailClient.TimeZone.TimeZoneConvert.ConvertTimeToLocalTimeZone(TimeZoneInfo sourceTimeZone, DateTime dateTime)
16:49:45 bei MailClient.Schedule.Task.TaskComposer.get_StartLocal()
16:49:45 bei MailClient.Storage.Application.Schedule.ScheduleItem1..ctor(IScheduleObject item, IAccount account, String uniqueId, String versionId) 16:49:45    bei MailClient.Storage.Application.Task.TaskItem..ctor(ITask task, IAccount account, String uniqueId, String versionId) 16:49:45    bei MailClient.Protocols.Gdata.TaskItemSynchronizer.<taskstoitems>d__1.MoveNext() 16:49:45 bei System.Linq.Enumerable.<selectmanyyield>d__313.MoveNext()
16:49:45 bei System.Collections.Generic.List1..ctor(IEnumerable1 collection)
16:49:45 bei System.Linq.Enumerable.ToList[TSource](IEnumerable1 source) 16:49:45 bei System.Linq.Enumerable.ToArray[TSource](IEnumerable1 source)
16:49:45 bei MailClient.Protocols.Common.ScheduleItemSynchronizeContext1.StoreItems(SynchronizationType type, IEnumerable1 newItems)
16:49:45 bei MailClient.Protocols.Common.ItemSynchronizeContext2.Synchronize[T](SynchronizationType synchronizationType, IEnumerable1 items, Func2 getUniqueId, Func3 hasChanged, Func2 isDeleted, Func2 convertItems, Action2 updateItem) 16:49:45 bei MailClient.Protocols.Gdata.TaskItemSynchronizer.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken)
16:49:45 bei MailClient.Protocols.Common.ItemSynchronizer2.<>c __DisplayClass30.<>c__ DisplayClass35.<enqueuesynchronize>b__2c(WorkerStatus status, CancellationToken cancellationToken) 16:49:45 bei MailClient.Protocols.Gdata.GenericGapiCommand.Execute(WorkerStatus status) 16:49:45 --- Ende der internen Ausnahmestapelüberwachung --- 16:49:45 bei MailClient.Protocols.Gdata.GenericGapiCommand.Execute(WorkerStatus status) 16:49:45 bei MailClient.Commands.Command.Process(WorkerStatus status) 16:49:45 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [GData] Synchronisiere Ordner '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/' 16:49:45 MailExceptions.OperationException: Das Synchronisieren des Ordner '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/' ist fehlgeschlagen mit folgendem Fehler: Id: W. Europe Standard Time ---> System.InvalidTimeZoneException: Id: W. Europe Standard Time 16:49:45 bei System.TimeZoneInfo.FromRegistryKey(String id, RegistryKey key) 16:49:45 bei System.TimeZoneInfo.FindSystemTimeZoneById(String id) 16:49:45 bei MailClient.TimeZone.TimeZoneConvert.FindSystemTimeZoneByIds(String[] ids) 16:49:45 bei MailClient.Protocols.Gdata.EventConvert.ParseTimeZone(String timezoneName) 16:49:45 bei MailClient.Protocols.Gdata.CalendarItemSynchronizer.<eventstoitems>d__15.MoveNext() 16:49:45 bei System.Linq.Enumerable.<selectmanyyield>d__313.MoveNext()
16:49:45 bei System.Collections.Generic.List1..ctor(IEnumerable1 collection)
16:49:45 bei System.Linq.Enumerable.ToList[TSource](IEnumerable1 source) 16:49:45 bei System.Linq.Enumerable.ToArray[TSource](IEnumerable1 source)
16:49:45 bei MailClient.Protocols.Common.ScheduleItemSynchronizeContext1.StoreItems(SynchronizationType type, IEnumerable1 newItems)
16:49:45 bei MailClient.Protocols.Common.ItemSynchronizeContext2.Synchronize[T](SynchronizationType synchronizationType, IEnumerable1 items, Func2 getUniqueId, Func3 hasChanged, Func2 isDeleted, Func2 convertItems, Action2 updateItem) 16:49:45 bei MailClient.Protocols.Gdata.CalendarItemSynchronizer.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken)
16:49:45 bei MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass30.<>c __DisplayClass35.<enqueuesynchronize>b__ 2c(WorkerStatus status, CancellationToken cancellationToken) 16:49:45 bei MailClient.Protocols.Gdata.GenericGapiCommand.Execute(WorkerStatus status) 16:49:45 --- Ende der internen Ausnahmestapelüberwachung --- 16:49:45 bei MailClient.Protocols.Gdata.GenericGapiCommand.Execute(WorkerStatus status) 16:49:45 bei MailClient.Commands.Command.Process(WorkerStatus status) 16:49:45 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [GData] Synchronisiere Ordner '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/Liste 1/' 16:49:45 MailExceptions.OperationException: Das Synchronisieren des Ordner '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/Liste 1/' ist fehlgeschlagen mit folgendem Fehler: Id: W. Europe Standard Time ---> System.InvalidTimeZoneException: Id: W. Europe Standard Time 16:49:45 bei System.TimeZoneInfo.FromRegistryKey(String id, RegistryKey key) 16:49:45 bei System.TimeZoneInfo.FindSystemTimeZoneById(String id) 16:49:45 bei System.TimeZoneInfo.CreateLocal() 16:49:45 bei System.TimeZoneInfo.get_Local() 16:49:45 bei MailClient.TimeZone.TimeZoneConvert.ConvertTimeToLocalTimeZone(TimeZoneInfo sourceTimeZone, DateTime dateTime) 16:49:45 bei MailClient.Schedule.Task.TaskComposer.get_StartLocal() 16:49:45 bei MailClient.Storage.Application.Schedule.ScheduleItem1…ctor(IScheduleObject item, IAccount account, String uniqueId, String versionId)
16:49:45 bei MailClient.Storage.Application.Task.TaskItem…ctor(ITask task, IAccount account, String uniqueId, String versionId)
16:49:45 bei MailClient.Protocols.Gdata.TaskItemSynchronizer.d__1.MoveNext()
16:49:45 bei System.Linq.Enumerable.d__313.MoveNext() 16:49:45 bei System.Collections.Generic.List1…ctor(IEnumerable1 collection) 16:49:45 bei System.Linq.Enumerable.ToList[TSource](IEnumerable1 source)
16:49:45 bei System.Linq.Enumerable.ToArray[TSource](IEnumerable1 source) 16:49:45 bei MailClient.Protocols.Common.ScheduleItemSynchronizeContext1.StoreItems(SynchronizationType type, IEnumerable1 newItems) 16:49:45 bei MailClient.Protocols.Common.ItemSynchronizeContext2.Synchronize[T](SynchronizationType synchronizationType, IEnumerable1 items, Func2 getUniqueId, Func3 hasChanged, Func2 isDeleted, Func2 convertItems, Action2 updateItem)
16:49:45 bei MailClient.Protocols.Gdata.TaskItemSynchronizer.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken) 16:49:45 bei MailClient.Protocols.Common.ItemSynchronizer2.<>c DisplayClass30.<>c DisplayClass35.b__2c(WorkerStatus status, CancellationToken cancellationToken)
16:49:45 bei MailClient.Protocols.Gdata.GenericGapiCommand.Execute(WorkerStatus status)
16:49:45 — Ende der internen Ausnahmestapelüberwachung —
16:49:45 bei MailClient.Protocols.Gdata.GenericGapiCommand.Execute(WorkerStatus status)
16:49:45 bei MailClient.Commands.Command.Process(WorkerStatus status)

Paul_Technical_Suppo · August 24, 2015, 3:11pm

Hello, what version of eM Client are you currently using on your computer, can you please check the exact release number in Help > About? Are you using any security software on your computer, that may be blocking the connection between the server?

Does this error keep occurring with each synchronisation period or pops up intermittently?

Regards,

Harald_Kue · August 24, 2015, 3:23pm

Hello,

this is the versions number:

I’m using the Ashampoo AntiVirus-Software, which shouldn’t bother the connection.

The error occurs constantly at each sync. It’s repeatable. I restartet the EM Client as well as Windows 8.1 - same result.

Paul_Technical_Suppo · August 27, 2015, 3:46pm

Hello, sorry for the belated reply, please try to update to this release 6.0.23144.0 and disable your security in order to check if the issue persists, I believe your security software is blocking the connection for the application.

Regards,

Harald_Kue · September 2, 2015, 12:06pm

Hi,

this time I’m late

In the meantime I’ve updated the client - with no result. I also tried disabling the security sw, even though I don’tbelieve, that that’s the reason for the mistake. Why? Because it’s no problem to connect and to update the contacts, which are saved at the same account. There’s no warning about that.

Best regards!

Paul_Technical_Suppo · September 2, 2015, 12:36pm

Contacts can however be using a completely different protocol port to synchronise your items with the server, just as your IMAP/POP/SMTP services, each mail service either for incoming or outgoing communication are running on their own specified port that support this protocol, e.g. IMAP can run on port 993 where POP3 can’t be used at, POP3 can run on port 995 for example.

Regards,

Harald_Kue · September 2, 2015, 12:59pm

OK, I did’nt know that. I keep on trying …

Thank’s!!

Harald_Kue · September 5, 2015, 10:57pm

SOLVED!

The cause was not EM but windows. There were missing times zones in the registry (don’t know why) which caused the error messages. After reinstalling them (https://support.microsoft.com/en-us/kb/555537) everything works fine.

Thank’s for Your help!

Harald_Kue · September 6, 2015, 1:01pm

Kurze Zusammenfassung in deutscher Sprache:

Bei mir bestand das Problem, dass weder Kalender noch Kontakte synchronisiert wurden. Es kam die Fehlermeldung, die Synchronisation sei mit dem Fehler ID: W. Europe Standard Time fehlgeschlagen.
Ursache war nicht der EM Client sondern Windows. Aus irgendeinem Grund waren in der Registry keine Zeitzonen-Einstellungen mehr vorhanden. Nachdem ich diese nachinstalliert hatte (https://support.microsoft.com/en-us/kb/555537), funktioniert wieder alles einwandfrei.

Paul_Technical_Suppo · September 7, 2015, 10:07am

Thank you for following up with us, glad it works and hope some of my answers were helpful for successfully resolving this issue, please make sure to let us know if you come across any other issues or questions about the application, we’ll be happy to help.

Regards,