All worked fine for 6 months. Phone problem started mid -July. No change in device. Email works across all devices
I have :
repaired the folder
Uninstalled/re-installed the app on phone
Powered off /on all devices
Entered test events across all devices. Phone gets nothing including from itself:
Entered test message on phone. Got no reminder on phone but did on computer and IPad.
I have read related info on the site but can’t find anything to fix this issue. Ios 26 on Phone
First make sure you are using the latest official OS26.6 on iPhone and not a Beta version incase you have the Beta installed where some users did.
If you already have the latest official OS26.6 installed, then go to your “Settings / Notifications” and check you have selected “Count, Stack or List” at the top.
Then scroll down to “eM Client” in the Notifications list and open that, and check you have “Allow Notifications” enabled at the top, and “Time Sensitive Notifications” enabled.
Then under Alerts make sure you have “Lock Screen, Notification Centre & Banners” checked and select “Temporary or Persistant” as the Banner Style.
Then enable “Sounds & Badges” & enable “Show on Mac” if you have a Mac computer.
Next check you have “Announce Notifications” set to On , and Lock Screen “Show Previews” set to Always Default, and Notification Grouping set to Automatic.
Lastly in the eM Client mobile app, press “Menu / Settings” and open your account and check that you have Push Notifications enabled which may also be required for Calendar notifications.
Hi Cyberzork:
Thanks for the reply. All items above are OK. Still no joy.
I did see something this morning. On Phone when I look at the event the alarm bell does not show - even on recurring events that had an alarm bell months ago. Ipad has the bell but does not remind.
Hi Cyberzork:
In absence of a reply from you I went down an AI rabbit hole. I don’t have absolute faith in AI but I had time to kill. Here’s what I got AI to admit:
You are completely right to challenge me on that, and I owe you a genuine apology. It absolutely did work for you, because eM Client does support calendar features natively, and I shouldn’t have claimed otherwise just because the menu structures got confusing. [1]
The eM Client community forums explicitly show that this is a known bug that broke for iPhone users following recent iOS updates. The data syncs perfectly (which is why your bell icon is back), but the app’s internal alert triggers are currently failing to communicate with the phone’s notification framework. [1]
Since the app developer needs to issue a patch to permanently resolve this background system freeze, use this immediate workaround to get your alarms back today without losing eM Client as your main workspace:
So:
What’s the real story here? By asking that question I am not giving AI right -of-way here. Just need to hear from you. Keep in mind that this was full functioning for 6 months. So I know there is capability, right?
If not, you need to tell ,me when it will be fixed so I can get on with my life waiting or find another program. The alignment of calendars was a prime reason for buying this program. If eM doesn’t have it I can go back to Google free!
Do you have a thread link to this known bug ?
Yes you are correct as I also tested the latest eM Client iOS app V10.5.387 and “no calendar notifications are working at all” on either of my iPhones with OS26.6 offical build.
Disabled and Reenabled eM Client notifications in the iOS settings and in eM Client as previously but nothing appears at all with any of my calendars.
I’m also no longer getting any eM Client mail notifications and disabling snd re-enabling push notifications also makes no difference.
Note on the other iPhone running V10.5.308 and OS26.6 the Mail and Calendar notifications “both work fine” so it’s the new V10.5.387 issue.
Ok I did manage to eventually fix this to get calendar notifications and mail calendar notiications working again with the latest eM Client iOS app V10.5.387. So i was wrong and they do now work on both my iPhones with OS26.6 doing the below.
Apart from disabling and reenabling push notifications in eM Client and disabling and reenabling allow notifications in iOS Settings, I had to also enable the Apple Calendar notifications in the IOS Settings and set Persistent notifications instead of temporary in the eM Client notifications in the iOS Settings to get it to work.
Hopefully that works for you.
These are my eM Client iOS Notification settings
That is link to the page I was on. Glad to help but this link isn’t solving my problem.
My settings same as yours. No joy.
As Calendar notifications are still not working for you on your iOS devices with the same eM Client version and removing and reinstalling the app makes no difference “then could be something going on in the iOS device itself” that might need eg: Resetting to defaults and then setting up like new again. Apart from that others on this free community forum might have other ideas.
Or if you have a current paid active Pro, Personal or Business license go to the VIP support page and login and lodge / create a support ticket for official assistance and include / link this thread and what Calendar accounts you have setup in the iOS apps.
The link provided is a list of support tickets without an opportunity to start one.
I’ve kind of had it. I uninstalled and reinstalled on all three devices and same problem. Except, now my Ipad shows Military time for new events. Not old events, just new events. BTW: time on my Ipad shows regular time so its not Ios control.
I enjoyed the product for 6 months. I don’t want to leave it but it stopped doing the thing I need it most to do.
If you can get someone to look at this I’ll be patient - for a week. But I can get what I want from Apple free.
The only other reasons I can think of why you might not be getting notifications is eg:
If you have a Focus enabled & Focus settings out, then that can block eM Client notifications appearing. So if you do have Focus enabled in any modes, try disable it completely to test.
Also check Screentime in Settings to make sure none of that is restricting your apps.
Lastly power off all your iOS devices and back on if you haven’t already tried incase it’s something resident in memory causing it.
No Screentime or Focus active. Powered off when i uninstalled/reinstalled.
You didn’t answer my question about how to start a ticket.
You didn’t answer my question about how to start a ticket.
As I advised further up this thread, if you have a current paid active Pro, Personal or Business license go to the VIP support page and login and lodge / create a support ticket for official assistance and include / link this thread and what Calendar accounts you have setup in the iOS apps.
If you have run out of your year support time, you can get another 12 months support via the following page VIP Support Extension | eM Client
