CalDav seems to pick random calendar

We are looking for a non-outlook email/calendar client to connect to our Axigen server and I came across eM client. Mail seems to work instantly. When I connect to Caldav using a simple https:///server_ip/ eM seems to just pick a calendar it can see and starts synchronizing that. If I change the url according to some things I found on the Axigen website, it just picks another calendar.
So I don’t see my own calendar and am stuck with whatever random one was chosen.

I’d like to see my calendar and also show the shared calendars of my colleagues. Is that possible and if so, how?

Thanks!

When I connect to Caldav using a simple https:///server_ip/ eM seems to just pick a calendar it can see and starts synchronizing that. If I change the url according to some things I found on the Axigen website, it just picks another calendar.

Apart from using “The correct Caldav Calendar URL” you also have to “Specify the correct username / password” name on the server, otherwise you will get the wrong Calendar appear.

Also if you are certain that you have the correct Caldav Calendar URL and correct Username & Password for your online calendar, then could be that you “Haven’t selected your Calendar” to synchronize to “in the defaults in Accounts”.

Yahoo Example Caldav Calendar URL setup below in eM Client V9.2.1222 Windows.

In my Yahoo Caldav calendar url below, Yahoo advise to use the following URL and then you specific the username and password to go with that. In my case its an OAuth Yahoo login so no password is required.

“Menu / Accounts / Caldav Tab”.

Caldav URL - https://caldav.calendar.yahoo.com/.well-known/caldav

I’d like to see my calendar and also show the shared calendars of my colleagues. Is that possible and if so, how?

1). To add someone else’s “Shared Calendar” into eM Client, you can either add the other parties / associate Shared Calendar on your “Server / Calendar end in your account calendar online” usually via a eg: Add Calendar URL address" the other party gives you. Then close and reopen eM Client and that shared calendar will shortly then appear when eM Client next synchs under your Calendar.

2). The other way would be to just “add the other Shared Calendar account” as a separate Calendar as in the eM Client Calendar Sharing example below.

Go to “Menu / Accounts”. Click “Add Account” at the top and then click “Calendar / Caldav”. Then paste in the Shared Caldav URL and Username and Password

Calendar Sharing (emclient.com)

Calendar Sharing
eM Client can synchronize its calendar with shared calendars on the server. This way multiple users can access the same calendar. This feature is useful for scheduling public resources. For example, employees can log onto a public calendar to book company cars or meeting rooms or check the availability said cars or rooms.

To access a shared calendar, you proceed in the same fashion as if you were setting up a normal CalDAV account:

(Select CalDAV in Account wizard)

(Fill in the URL of the shared CalDAV location, your username and your password)

(Finally you need to enter your credentials in the account window or when being prompted during account synchronization)

You now have a calendar account that is synchronized with a public calendar, any changes you or other users make will be uploaded to the same CalDAV server and displayed in your eM Client’s Calendar.

Hi Cyberzork,

Thanks for your extensive reply.
The account details and the URL were fine. I now removed the email account and caldav account and started over. When I start by adding the CalDav account, it suddenly shows my calendar just fine. After adding the email part, it still seems to work. Unfortunately, the shared calendars are not automatically showing up. They do in several other CalDav clients I tested on Windows and MacOS, so I sort of feel it should. I get that I could add the shared calendars using separate accounts, but that seems an odd way to go about it. I’m also not sure invitations etc will work the same way. Delegation is just working on other systems. I will dive into this one deeper, but I’m also on contact with eM and Axigen to try and get it all fixed.

Dear All,

same problem here (also Axigen Server)

I setup Caldav/cardav account and it seems to switch between two calendars.

In my account I have my own calendar as well as a shared calendar. In the settings you show above, I see only one calendar. When hitting synchronize it switches between my calendar and the shared calendar of User 2 everytime I hit the synchronize button.

I also tested Caldavsync (Plugin for outlook) - this plugin shows me 2 calendars which I can map to the corresponding local calendards to sync. So this plugin works well in conjunction with outlook. Therefor axigen-server seems to work fine and it could be a bug in emclient

I can also submit a logfile - but this shouldn’t be visible in an forum. I can send it via email to your support-department if needed.

Thanks a lot

Unfortunately, the shared calendars are not automatically showing up. They do in several other CalDav clients I tested on Windows and MacOS, so I sort of feel it should.

same problem here (also Axigen Server)

I setup Caldav/cardav account and it seems to switch between two calendars

@jrobijns & @UjkSurkD

If the “shared Axigen” CalDAV calendar is still not showing up as per that eM Client add / Calendar / CalDAV option post above but do in other clients with the same CalDAV url, or eM Client is still randomly switching between both calenders, and you have a current active paid eM Client Pro or Enterprise subscription, then I would go to the eM Client VIP support page and login at the top left and lodge a support ticket for assistance.

If you have run out of your support time, you can buy a one year extension via the following URL.

We only have limited end user support on this free forum.

Also try the latest eM Client for Windows 9.2.1735 or Mac 9.2.1841 from the release history page.

Note: If you do upgrade eM Client, backup first via “Menu / Backup” (PC), or “File / Backup” (Mac). You can see when the backup is complete in “Show Operations” via the dropdown on the right of Refresh at the top left.

I’m in the trial phase, so I have the newest version of emClient and no VIP-Support.

I’m looking for alternatives to outlook and perhaps when everything works fine, we will buy some licenses and have support thereafter. But at the moment calendar and contacts won’t work and in this situation emClient can’t be used.

I would be very pleased when there is a solution for this “problem”.

How can I get support on this topic during trial phase? Without solving this topic we can’t use (buy) emClient.

Thanks a lot.

You might not get support. I was in the same situation. Same bug but also more. In some cases eM was the only tool out of 5 or more with a certain issue. Still, for every single problem I was told that eM client follows the protocols exactly and the problem lies with the other end.
Even if that were true, the reason those other tools did work was because those people understand the importance of compatibility.

Then I realized that if an organization never admits to having an issue, they will never help me. They would rather be right than solve an incompatibility.

I still think this would be the best solution for us, but not in this state.

I don’t see any support tickets for you, but if you provide the ticket number, I can certainly look at it again.

But typically this happens because the URI is incorrect. You can’t just use a server IP address, especially if there are more than one calendar on that address; it needs to be a correctly formatted CalDAV URI.

No, the problem never was that simple. I have had extensive mail communication about several issues that weren’t fixed. All pertaining to Calendar access. I believe I never opened an official case, probably because we didn’t buy the tool as the issues were preventing us from doing so. My main contact was Olivia Rust but we emailed with several people. Where all other tools (that I didn’t want to use) were simply without those issues, I have not received a single piece of response that helped me.

CalDAV issues I can remember right now, in random order:

  1. Adding one calendar with the URL given by Axigen, randomly switches between any of either my own or one of the shared calendars at sync time. This is the issue in this post. Reproducible every single time.
  2. If we changed the color for a calendar, that calendar immediately went into warning and would never sync again. The only fix was to delete and re-add. Reproducible every single time.
  3. It seems impossible to add a ‘main’ calendar and then show other user’s shared calendars we also have rights to. We have to add those other calendars individually as if they’re accounts. That is not practical. This actually also makes the licensing different because we need more accounts. Reproducible every single time.
  4. On MacOS the timezones are defined in such a way, that it is simply impossible to create events in a calendar using the Mac version of eM Client. Apparently, the timezone info the Mac produces can’t be processed by Axigen. So not an eM problem. Every other tool we tested does work thought. Reproducible every single time.
  5. In random intervals, random calendars will show a warning triangle stating ‘failed connection’. Sometimes it recovers on its own. Random, so not easily reproducible

We are a company of networking specialists and some of us do software development. We ran sniffer traces and all sorts of debugging. Nothing that occurred was a networking issue. All Calendars were on the same server. During those triangle warnings, eM simply stopped communicating about that calendar. What’s worse… we tested I think close to 10 CalDAV clients and ALL of them worked just fine. Every single one was able to detect shared calendars, was stable in use and worked on MacOS. Oh and we could change calendar colors. But… none of them have email and calendar combined like eM does.

Honestly, eM is the BEST option I found, but it’s just not working. Let me be very clear: If every issue would be because of our Axigen mail server and the argument is that eM is following the standard, so the issue lies with Axigen… I could live with that. Unless… every single other tool (including ugly free ones) simply works without issue.

If I have constant issues with one person, it might be that person being at fault.
If I have constant issues with 3 people, it might still be all of those people.
If I have constant issues with 10 people… I may have to change something in my own behavior.

I am not saying eM are bad, stupid, anything negative. But guys… if everyone is doing something different than the protocols state just to make things work… then maybe that isn’t such a bad idea.
To me, implying you are the only ones doing it correctly is not a compelling argument.

Make the connection stable without random warning triangles that really annoyed my testing users.
Let my users change colors so they can customize the calendars.
Make the MacOS version work.
Let me add my own calendar and detect the shared ones.

EVEN if I need the workaround for the individual calendars by adding them as separate accounts, I could probably live with that. But the instability (explained as being an Axigen issue) is just a showstopper. We use separate email and calendar tools and they have never had any issue with the calendar part at all. I hate that we do. I want one integrated tool. But this works.

I really wanted eM to be the one. If things change I would be more than happy to start testing again, even try to help get things stable.