BT up to its tricks again!

#1

For the past 5 days I am unable to download emails into my EM Client in box. I can still send though. I have not changed any settings.

#2

Go to Menu > Tools > Operations and look for an IMAP/POP3 error in the Log tab.

#3

Hello from a confined frenchy
I have exactly the same problem as yours and haven’t found any solution.
I tryed ton contact EmClient assistance but without any answer (must be all confined).
I would like to try another application but don’t know how to transfer the whole EmClient to another.
On my android phone i am on Blue Mail and receive the mails without any problem and am able to  send mails.
Hope to get an answer from EmClient.
Take care.

#4

In order to get a reply from eM Client you need to purchase a Pro License. Once you have the license you can open a support ticket directly with them. They should answer within 24 hours weekdays.

#5

Hi Gary,
Here’s a snip from my log:-

08:47:45 Online state: changed to online due to NetworkAvailability
08:47:46 BT Internet [IMAP]  Uploading messages: To folder BT Internet/Sent
08:52:50 BT Internet [IMAP]  Uploading messages: Done
08:52:50 BT Internet [IMAP]  Uploading messages: To folder BT Internet/Sent
08:57:53 BT Internet [IMAP]  Uploading messages: Done
08:57:54 MailClient.Accounts.ConnectionException:
08:57:54 ()
08:57:54    at MailClient.Protocols.Imap.Synchronizer.ImapCommand.ThrowIfConnectionBroken(BasicResponse response)
08:57:54    at MailClient.Protocols.Imap.Synchronizer.AppendCommand.ExecuteInternal(WorkerStatus status)
08:57:54    at MailClient.Protocols.Imap.Synchronizer.ImapCommand.Execute(WorkerStatus status)
08:57:54    at MailClient.Commands.Command.Process(WorkerStatus status)

Any suggestions gratefull received.

#6

Some things you can check include:

  1. Settings. Go to Menu > Tools > Accounts and click on the BT account’s IMAP tab. Make sure that the port is set to  993 and the security policy is Use SSL/TLS on special port (legacy).

  2. VPN or anti-virus/firewall. Sometimes when one thing works but another doesn’t then this could be caused by other software. Temporarily disable these and see if there is a difference. If that solves the problem, then you will need to configure those applications to allow eM Client.

  3. Restart your router. I had a similar issue recently, and following my own advice above, I checked everything, but it still did not work. I powered off the router for a few minutes, and after restart it worked just fine.

  4.  If all else fails, contact BT.

#7

All failed. Using more stable software now!

#8

Good. The later releases are a lot more stable.