Bought 4 upgrade licenses for version 8 but am still on 7

#1

Hi,

I just bought 4 upgrade licenses from version 7 to 8 and paid the ~75 Euros via PayPal.

Now I received an e-mail that now I can use version 7 and also the license manager shows version 7

How can I fix this?

Thank

Michael

#2

Not sure what you are asking Michael. The license will work either on version 7 or 8.

If you have issues with the license, email eM Client on sales@emclient.com or open a support ticket directly with them.

#3

No, I had a version 7 license and want to use version 8 now.

So I bought the upgrade to version 8 but I am still on 7 :slight_smile:

Problem upgrade version 8
#4

You can download version 8 from the Release History and upgrade.

#5

Hi Mike,
there was an error in our online store, but our team has now resolved it.

I have manually upgraded your license so it should work correctly for eM Client 8 now.

We apologize for the inconvenience.

Please do reach out to our sales department if you encounter any problems with a purchase or the purchased license - sales@emclient.com

Regards,
Olivia

#6

Thank you, all working again :slight_smile:

#7

Hello.

Us too. Just purchased a 3 licence upgrade to version 8, and still showing as version 7.

Can you help?

Problems with Lifetime activation
#8

Hello Colourcraft,
the bug with upgrades has already been fixed and all licenses purchased in the past 2 days have been fixed to be valid for eM Client 8. I have checked yours and it should work correctly now as well.

If you encounter any issues with a purchase or eM Client license, please don’t hesitate to reach out to our sales department directly - sales@emclient.com.