Blacklist rule missing

1

I have used “Move to Junk and Blacklist” on many emails, but continue receiving them.  While doing a search, I found that there should be a Blacklist Rule in the rules list.
I cannot find such a rule and am afraid that I may have inadvertently deleted it when I was getting started with eM.
Is there a way to create a new Blacklist rule?
Thanks,
John

2

Hi John, what version of eM Client are you currently using? If you don’t have a blacklist under Tools > Rules, it should be automatically created once you add some new domain/email address to the blacklist using the button.
What type of account are you using in eM client?

Thank you,
Paul.

3

Paul,

My eM Client is version 6.0.21040.0

Both of my accounts are Pops.

I’ve clicked the Move to Junk > Move to Junk and Blacklist email many times and there is still no Blacklist Rule.  I also keep getting those emails, so I know they haven’t been blacklisted.

Thanks for being there,
John

4

Hi John, I’m unfortunately not able to replicate this issue, no matter what account I use, the blacklist is automatically added to my Rules, can you please make a screenshot of the window from Tools > Rules?

Thank you,
Paul.