Backup does not run; change to backup config produces error

#1

I just upgraded to Windows 10.  As a part of that process I had to create a new account and eM Client is running in the new account.  Since then, the eM Client backup has not run successfully.  When I attempt to change the configuration for backup (Tools>Settings>General>Backup), an error message is displayed that states:
“eM Client backup task edit failed due to the following reason: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)).”

See also screenshot below.  Any assistance would be greatly appreciated.

#2

identical issue

#3

I found the root of the problem and fixed it.  The entry in Task Scheduler that triggers the backup to occur each night had incorrect paths specified.  I had created a new user account and began using eM Client within that account.  The entry in Task Scheduler was pointing to the old folders associated with the previous account; not the new folders for the new account.

To fix the problem, I edited the “Action” for the eM Client backup entry.  More specifically, the arguments for action is where the paths are specified.  See the sample below.

-backup -databasedir “C:\Users\dongo\AppData\Roaming\eM Client” -backupdir “C:\Users\dongo\Documents\eM Client” -preserve 2  -instanceString “eM_Client_C__Users_dongo_AppData_Roaming_eM_Client_” –silence

Here’s a screen shot that shows how to find the arguments:

#4

Hello Don, glad it works! Thank you for sharing your solution to this issue. Make sure to let us know if you come across any other issues or questions about the application, we’ll be happy to help.

Regards,