Authentication Failure on Verizon.net for outgoing mail - Help Please

Frequently Asked Questions
81

Client: http://www.emclient.com/dist/v6.0.21129/setup.msi

This works!  Thanks!  Only after I spent almost 2 hours with Verizon tech folks and they still could not figure it out!!!  BTW, THEY HAVE HORRIBLE, JUST HORRIBLE customer service…

Thanks!!!

82

Hi Don, I’m glad this works, unfortunately Verizon technical support denies to understand the issue and seems like they’re not planning on fixing it.
The workaround for the release should work in the meantime, the issue has been officially reported to Verizon and hopefully they’ll be able to fix the issue soon.

Please let us know if you come across any other issues or questions, we’ll be happy to help.

Thank you,
Paul.

83

Hi Paul,
I’m one of the people who has been affected by the Verizon SMTP issue.  I checked the above emails and downloaded the fix.  My emClient worked for a few days and then stopped again.  Thinking I hadn’t installed the update properly, I re-installed it, and still can’t send an email.  I haven’t changed my settings, and when I’ve run the diagnostic fixes, I first get the “Server Not Responding” message.  When I press the FIX button,  It goes through several choices, and informs me the issue is fixed … but I still can’t send an email.  I’ve been using Gmail for things I must send out, but would appreciate having this issue fixed.
Thanks.

84

My email is working, but…I don’t know for sure what caused it, but after I installed the workaround I realized I can no longer email a link via eM Client from within Firefox. I have to copy and paste.

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Hi Susie, I’m afraid this might not be an eM client issue, as the error you’re seeing is “Server not responding” this suggest it might be a server issue.
Are you using any firewall/proxy software on your computer. Also please note the issue in this topic was regarding an issue with authentication, this seems to be a completely different issue as the authentication window is not displayed.

Thank you,
Paul.

86

Hi Paul,  sorry it took me so long to get back to you.  I have checked my allowed programs list and emclient is on it.  I have also shut down my firewall long enough to try sending outgoing mail, but that has not worked either.  Interestingly enough, I have noticed that the SMTP logging is now coming up with empty files, even though I have enabled logging.  This has happened consistently for the last couple of weeks.  Earlier logging worked.

Any suggestions would be welcom.  Thanks,  Susie.

87

Hi again Susie, can you please make a screenshot of your account settings from Tools > Accounts > Your account > IMAP/SMTP.
Can you also please open another topic for this issue here on the forum, as I mentioned this seems to be a completely different issue.

When the error occurs, can you also please switch to the Log tab and copy the content of the log and include it in the new topic?

Thank you,
Paul.

88

Hi Paul, I know this is a thread from 2 years ago, but I am having the same problem with eMClient. I can send from my phone with the same settings, but not from my computer. In more, the strangest thing is:

  1. I don’t use Verizon
  2. I live in Nice in southern France - it works in Nice and in Cannes - but when I move to Valbonne or St Paul de Vence - it stops working.
    In Nice and Cannes I do get the email verification several times - but clicking ok a couple of times makes it send my emails.

Best Regards

Jael

89

Hi everyone - I have read through this whole thread and did not find any solution even though it says solved. However, I did a bit of detective work. I realised it was the port. I had port 25 - changed to 587 - this is in Europe france - and it worked. I noticed the problem came when I moved from one region to another, meaning I logged in to another internetprovider who does not accept port 25. Nothing to do with eMClient or the provider of your email. Best Regards Jael