emClient is not the best email program. The software cannot handle file attachments with umlauts Ä/ä, Ö/ö, Ü/ü in the file attachments. The message “Mapi error” is then displayed. Change this, in the short term
Are those characters are in the file name ? or are they within / inside the attached document ?
Also how many emails do you receive or send with attachments like that ?
Also what version of eM Client are you using ?
I get a lot of emails from my lawer in Germany. Most (all?) contain Umlaute.
Since I have nothing better to atm I just tested it. Both, Umlaute in text as well as in the file name. They send and receive without a problem.
That problem might lie somewhere else.
This is v.9.2.2258
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