"Application Startup Password"

I am unable to enter into eM client  to change the account setting for the new joined colleague as there is an “application startup password” set by an ex-colleague. The colleague can no longer be contacted. Could you please advise on how to deactivate the password?

Hi Grace, unfortunately the master password can not be reset, however you can setup a new database for the application which will allow you to create a new account or the same account again.
To do so, please navigate to your local folder > App Data > Roaming, and rename or delete the eM Client folder.

When you initialize the application, eM Client should automatically create a new database allowing you to setup the account.

Hope this helps,

Hi Paul, your swift reply is very much appreciated.

I will try it out.



No problem, glad I could help. Please let us know if you come across any other issues or questions regarding the application, we’ll be happy to help.

Thank you,