Application problem and crash, windows 10 64 Bits

Florent_Martin · August 19, 2015, 3:05pm

Hi,

I would really like to buy Em Client, but I have a huge problem with the free version already.

Every time I launch Em Client, there is a message box, saying application error.

If I continue, the database is scanned, and no problem is reported.

But, when I relaunch the software, the problem happens again !

I have the latest version installed, on 2 different computers and BOTH experience the same problem.

Both are under Windows 10 64 bits.

Here is the error report :

eM Client (6.0.22344.0)Windows: Microsoft Windows NT 6.2.9200.0, Framework: 4.0.30319.42000
The following error has occurred:
System.OutOfMemoryException: Une exception de type ‘System.OutOfMemoryException’ a été levée.
à System.IO.BinaryReader.ReadBytes(Int32 count)
à MailClient.Protocols.OfflineAddressBook.OabFolderSynchronizer.ApplyPatch(Stream patchFile, Stream referenceFile, Stream outputFile)
à MailClient.Protocols.OfflineAddressBook.OabFolderSynchronizer.GetFolderList(Folder homeFolder, CancellationToken cancellationToken)
à MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass5.b__0(WorkerStatus status, CancellationToken cancellationToken)
à MailClient.Protocols.OfflineAddressBook.OabGenericCommand.Execute(WorkerStatus status)
à MailClient.Commands.Command.Process(WorkerStatus status)
à MailClient.Commands.SynchronizationQueue.ThreadWorker(Object threadData)
à System.Threading.ThreadHelper.ThreadStart_Context(Object state)
à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
à System.Threading.ThreadHelper.ThreadStart(Object obj)

" rel=“nofollow” target="_blank">http://emclient.com/ns/report">;

eM Client
6.0.22344.0

false

Microsoft Windows NT 6.2.9200.0
4.0.30319.42000

System.OutOfMemoryException
Une exception de type ‘System.OutOfMemoryException’ a été levée.
mscorlib

mscorlib.dll
100668831
mscorlib
System.IO.BinaryReader
ReadBytes

mscorlib
System.Int32
count

2f
2c

MailClient.exe
100668682
MailClient
MailClient.Protocols.OfflineAddressBook.OabFolderSynchronizer
ApplyPatch

mscorlib
System.IO.Stream
patchFile

mscorlib
System.IO.Stream
referenceFile

mscorlib
System.IO.Stream
outputFile

a3
1a7

MailClient.exe
100668684
MailClient
MailClient.Protocols.OfflineAddressBook.OabFolderSynchronizer
GetFolderList

MailClient
MailClient.Storage.Application.Folder
homeFolder

MailClient
System.Threading.CancellationToken
cancellationToken

4cc
975

MailClient.exe
100697496
MailClient
MailClient.Protocols.Common.FolderSynchronizer+<>c DisplayClass5
<EnqueueGetFolderList>b 0

MailClient
MailClient.Commands.WorkerStatus
status

MailClient
System.Threading.CancellationToken
cancellationToken

1e
6f

MailClient.exe
100668677
MailClient
MailClient.Protocols.OfflineAddressBook.OabGenericCommand
Execute

MailClient
MailClient.Commands.WorkerStatus
status

4f
103

MailClient.exe
100664033
MailClient
MailClient.Commands.Command
Process

MailClient
MailClient.Commands.WorkerStatus
status

15
53

MailClient.exe
100664086
MailClient
MailClient.Commands.SynchronizationQueue
ThreadWorker

mscorlib
System.Object
threadData

8c
11a

mscorlib.dll
100678214
mscorlib
System.Threading.ThreadHelper
ThreadStart_Context

mscorlib
System.Object
state

25
9c

mscorlib.dll
100677968
mscorlib
System.Threading.ExecutionContext
RunInternal

mscorlib
System.Threading.ExecutionContext
executionContext

mscorlib
System.Threading.ContextCallback
callback

mscorlib
System.Object
state

mscorlib
System.Boolean
preserveSyncCtx

79
b3

mscorlib.dll
100677967
mscorlib
System.Threading.ExecutionContext
Run

mscorlib
System.Threading.ExecutionContext
executionContext

mscorlib
System.Threading.ContextCallback
callback

mscorlib
System.Object
state

mscorlib
System.Boolean
preserveSyncCtx

0
15

mscorlib.dll
100677966
mscorlib
System.Threading.ExecutionContext
Run

mscorlib
System.Threading.ExecutionContext
executionContext

mscorlib
System.Threading.ContextCallback
callback

mscorlib
System.Object
state

2b
40

mscorlib.dll
100678215
mscorlib
System.Threading.ThreadHelper
ThreadStart

mscorlib
System.Object
obj

f
4d

MailClient.exe
C:\Program Files (x86)\eM Client\MailClient.exe
MailClient.exe
MailClient.exe
6.0.22344.0
eM Client
eM Client
6.0.22344.0
False
False
False
False
False
Langue neutre

ntdll.dll
C:\WINDOWS\SYSTEM32\ntdll.dll
ntdll.dll
ntdll.dll.mui
10.0.10240.16384 (th1.150709-1700)
DLL Couche NT
Système d’exploitation Microsoft® Windows®
10.0.10240.16384
False
False
False
False
False
Français (France)

MSCOREE.DLL
C:\WINDOWS\SYSTEM32\MSCOREE.DLL
mscoree.dll
mscoree.dll
10.0.10240.16384 (th1.150709-1700)
Microsoft .NET Runtime Execution Engine
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
Anglais (États-Unis)

KERNEL32.dll
C:\WINDOWS\SYSTEM32\KERNEL32.dll
kernel32
kernel32
10.0.10240.16384 (th1.150709-1700)
DLL du client API BASE Windows NT
Système d’exploitation Microsoft® Windows®
10.0.10240.16384
False
False
False
False
False
Français (France)

KERNELBASE.dll
C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Kernelbase.dll
Kernelbase.dll.mui
10.0.10240.16384 (th1.150709-1700)
DLL du client API BASE Windows NT
Système d’exploitation Microsoft® Windows®
10.0.10240.16384
False
False
False
False
False
Français (France)

ADVAPI32.dll
C:\WINDOWS\SYSTEM32\ADVAPI32.dll
advapi32.dll
advapi32.dll.mui
10.0.10240.16384 (th1.150709-1700)
API avancées Windows 32
Système d’exploitation Microsoft® Windows®
10.0.10240.16384
False
False
False
False
False
Français (France)

msvcrt.dll
C:\WINDOWS\SYSTEM32\msvcrt.dll
msvcrt.dll
msvcrt.dll
7.0.10240.16384 (th1.150709-1700)
Windows NT CRT DLL
Microsoft® Windows® Operating System
7.0.10240.16384
False
False
False
False
False
Anglais (États-Unis)

sechost.dll
C:\WINDOWS\SYSTEM32\sechost.dll
sechost.dll
sechost.dll.mui
10.0.10240.16384 (th1.150709-1700)
Host for SCM/SDDL/LSA Lookup APIs
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
Anglais (États-Unis)

RPCRT4.dll
C:\WINDOWS\SYSTEM32\RPCRT4.dll
rpcrt4.dll
rpcrt4.dll.mui
10.0.10240.16384 (th1.150709-1700)
Runtime d’appel de procédure distante
Système d’exploitation Microsoft® Windows®
10.0.10240.16384
False
False
False
False
False
Français (France)

SspiCli.dll
C:\WINDOWS\SYSTEM32\SspiCli.dll
security.dll
security.dll
10.0.10240.16384 (th1.150709-1700)
Security Support Provider Interface
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
Anglais (États-Unis)

CRYPTBASE.dll
C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
cryptbase.dll
cryptbase.dll
10.0.10240.16384 (th1.150709-1700)
Base cryptographic API DLL
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
Anglais (États-Unis)

bcryptPrimitives.dll
C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
bcryptprimitives.dll
bcryptprimitives.dll
10.0.10240.16384 (th1.150709-1700)
Windows Cryptographic Primitives Library
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
Anglais (États-Unis)

mscoreei.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
mscoreei.dll
mscoreei.dll
4.6.79.0 built by: NETFXREL2
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.6.79.0
False
False
False
True
False
Anglais (États-Unis)

SHLWAPI.dll
C:\WINDOWS\SYSTEM32\SHLWAPI.dll
SHLWAPI
SHLWAPI.DLL.MUI
10.0.10240.16384 (th1.150709-1700)
Bibliothèque d’utilitaires légers du Shell
Système d’exploitation Microsoft® Windows®
10.0.10240.16384
False
False
False
False
False
Français (France)

combase.dll
C:\WINDOWS\SYSTEM32\combase.dll
COMBASE.DLL
COMBASE.DLL.MUI
10.0.10240.16384 (th1.150709-1700)
Microsoft COM pour Windows
Système d’exploitation Microsoft® Windows®
10.0.10240.16384
False
False
False
False
False
Français (France)

GDI32.dll
C:\WINDOWS\SYSTEM32\GDI32.dll
gdi32
gdi32
10.0.10240.16390 (th1_st1.150714-1601)
GDI Client DLL
Microsoft® Windows® Operating System
10.0.10240.16390
False
False
False
False
False
Anglais (États-Unis)

USER32.dll
C:\WINDOWS\SYSTEM32\USER32.dll
user32
user32
10.0.10240.16384 (th1.150709-1700)
DLL client de l’API uilisateur de Windows multi-utilisateurs
Système d’exploitation Microsoft® Windows®
10.0.10240.16384
False
False
False
False
False
Français (France)

IMM32.DLL
C:\WINDOWS\SYSTEM32\IMM32.DLL
imm32
imm32
10.0.10240.16384 (th1.150709-1700)
Multi-User Windows IMM32 API Client DLL
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
Anglais (États-Unis)

MSCTF.dll
C:\WINDOWS\SYSTEM32\MSCTF.dll
MSCTF
MSCTF.DLL.MUI
10.0.10240.16384 (th1.150709-1700)
DLL de MSCTF Server
Système d’exploitation Microsoft® Windows®
10.0.10240.16384
False
False
False
False
False
Français (France)

kernel.appcore.dll
C:\WINDOWS\SYSTEM32\kernel.appcore.dll
kernel.appcore.dll
kernel.appcore.dll
10.0.10240.16384 (th1.150709-1700)
AppModel API Host
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
Anglais (États-Unis)

VERSION.dll
C:\WINDOWS\SYSTEM32\VERSION.dll
version
VERSION.DLL
10.0.10240.16384 (th1.150709-1700)
Version Checking and File Installation Libraries
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
Anglais (États-Unis)

clr.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
clr.dll
clr.dll
4.6.79.0 built by: NETFXREL2
Microsoft .NET Runtime Common Language Runtime - WorkStation
Microsoft® .NET Framework
4.6.79.0
False
False
False
True
False
Anglais (États-Unis)

MSVCR120_CLR0400.dll
C:\WINDOWS\SYSTEM32\MSVCR120_CLR0400.dll
msvcr120_clr0400.dll
msvcr120_clr0400.dll
12.00.52512.0 built by: VSWINSERVICING
Microsoft® C Runtime Library
Microsoft® Visual Studio® 2013
12.00.52512.0
False
False
False
False
False
Anglais (États-Unis)

mscorlib.ni.dll
C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\mscorlib\b957e2761f39c847be8972eb3cccfc50\mscorlib.ni.dll
mscorlib.dll
mscorlib.dll
4.6.79.0 built by: NETFXREL2
Microsoft Common Language Runtime Class Library
Microsoft® .NET Framework
4.6.79.0
False
False
False
True
False
Anglais (États-Unis)

ole32.dll
C:\WINDOWS\SYSTEM32\ole32.dll
OLE32.DLL
OLE32.DLL.MUI
10.0.10240.16384 (th1.150709-1700)
Microsoft OLE pour Windows
Système d’exploitation Microsoft® Windows®
10.0.10240.16384
False
False
False
False
False
Français (France)

uxtheme.dll
C:\WINDOWS\system32\uxtheme.dll
UxTheme.dll
UxTheme.dll.mui
10.0.10240.16384 (th1.150709-1700)
Bibliothèque de thèmes Ux Microsoft
Système d’exploitation Microsoft® Windows®
10.0.10240.16384
False
False
False
False
False
Français (France)

System.ni.dll
C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\System\5f1446a71be2a15498bce902bc345747\System.ni.dll
System.dll
System.dll
4.6.79.0 built by: NETFXREL2
.NET Framework
Microsoft® .NET Framework
4.6.79.0
False
False
False
True
False
Anglais (États-Unis)

CRYPTSP.dll
C:\WINDOWS\SYSTEM32\CRYPTSP.dll
cryptsp.dll
cryptsp.dll
10.0.10240.16384 (th1.150709-1700)
Cryptographic Service Provider API
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
Anglais (États-Unis)

bcrypt.dll
C:\WINDOWS\SYSTEM32\bcrypt.dll
bcrypt.dll
bcrypt.dll.mui
10.0.10240.16384 (th1.150709-1700)
Bibliothèque de primitives de chiffrement Windows
Système d’exploitation Microsoft® Windows®
10.0.10240.16384
False
False
False
False
False
Français (France)

rsaenh.dll
C:\WINDOWS\system32\rsaenh.dll
rsaenh.dll
rsaenh.dll.mui
10.0.10240.16384 (th1.150709-1700)
Microsoft Enhanced Cryptographic Provider
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
Anglais (États-Unis)

MailClient.Collections.ni.dll
C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\MailClient.1d52ed9e#\a5c122021be8084bd9f9a68d4ba0f490\MailClient.Collections.ni.dll
MailClient.Collections.dll
MailClient.Collections.dll
6.0.22344.0
MailClient.Collections
MailClient.Collections
6.0.22344.0
False
False
False
False
False
Langue neutre

MailClient.Mail.ni.dll
C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\MailClient.Mail\8fa36da2bcec7cacbbb62a02a8ca46aa\MailClient.Mail.ni.dll
MailClient.Mail.dll
MailClient.Mail.dll
6.0.22344.0

6.0.22344.0
False
False
False
False
False
Langue neutre

HTMLEditorControl.ni.dll
C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\HTMLEditorControl\43fe69bb3a9bda8637e4d5dcd1c3f980\HTMLEditorControl.ni.dll
HTMLEditorControl.dll
HTMLEditorControl.dll
6.0.22344.0
HtmlEditorControl

6.0.22344.0
False
False
False
False
False
Langue neutre

MailClient.ni.exe
C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\MailClient\ad97950968dff1f0e6e15cbf3b806d32\MailClient.ni.exe
MailClient.exe
MailClient.exe
6.0.22344.0
eM Client
eM Client
6.0.22344.0
False
False
False
False
False
Langue neutre

LinqBridge.ni.dll
C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\LinqBridge\914fb3b9ad525ee06f68807399c65fe5\LinqBridge.ni.dll
LinqBridge.dll
LinqBridge.dll&

Paul_Technical_Suppo · August 19, 2015, 3:16pm

Hello, sorry to see this, can you please try to update your eM Client to this release, and check if the issue persists, 6.0.22930.0?

Regards,

Florent_Martin · August 19, 2015, 3:26pm

Trying right now ! Thanks a lot

Florent_Martin · August 19, 2015, 4:24pm

For the moment it looks like it’s working. Will let you know in a few days, because with the previous version it was not crashing immediatly but the days after the install

Thanks a lot for your assistance,

Florent

Paul_Technical_Suppo · August 20, 2015, 9:16am

Hello again, glad it works now, make sure to let us know if this or any other issue reoccurs, we’ll be happy to help.

Regards,