"An item with the same key has already been added"

#1

I’m still in my initial trial period, and so far I’ve been blown away with how fully-featured yet easy eM Client is to use. The last day or two, though, I’ve periodically been receiving an error message that I don’t understand. The error is:

“Uploading item(s) to folder [My email address]/[My Name]/ failed with an error: An item with the same key has already been added”

What does this error mean, and how can I resolve it? The only option given on the error dialog box is “ignore,” and everything seems to be functioning so far as I can tell.

#2

Anyone? I’m still seeing this error…

#3

I think it is an IMAP error - if so, send us your IMAP logs please and I will advise you further. Thank you.

#4

Thanks - logs emailed.

#5

I followed your instructions and updated my ticket with the IMAP logs on July 5, but have not received any response yet. Help? The ticket # is 8780

#6

Hello,

I understand your concerns and we are sorry for delay, but it will be released in following updates as soon as possible.

with regards
Jan

#7

updated to version 5.0.19406.0 and hoped that this issue would be solve with this release. Seems like this issue has existed for a long time now without being solved.
Is there any chance of this issue beeing solved or an option to supress the message? The issue is preventing me to purchase the full license.

regards Peter

#8

this is weird, I am not seeing nor I am able to replicate this issue. Could you send me your IMAP logs to galis@emcilent.com ?