I was just sitting at my desk doing something in emclient when I noticed that my emails were being rapidly deleted automatically. I lost about 6 weeks worth before I was able to close it down. several hundred that is…
Any ideas?
If emails have been automatically deleted and you have an IMAP, Exchange, Office 365 or iCloud account, then that can be caused by eg: another user who has access to your mailbox or someone who has access to your mailbox via another device and has then deleted emails from the mail server end which then in turn eM Client will mirror / sync the deletions in the mail client.
Or can be caused by a mail server / mailbox problem like a eg: server hard-disk crash and the emails then got lost in a users mail box which then in turn will sync those deleted messages in the mail client.
So if this has also happened “on all your other devices as well”, then first thing I would do is change your mailbox password just in case it has been accessed by another user without you knowing. So that will then stop that if it has.
I would also contact your mail server technical support staff and let them know what happened and the approx time and date it happened to see if they can see in their logs why it happened and also ask them if they have any backups which can be restored as some mail servers do keep
Also run a scan on your computer to check for any possible viruses or malware where sometimes eg: browsers can get keyloggers and then a remote user can get access to a mailbox login.automatically periodic user backups.
Now if it’s a POP account and the messages are only locally deleted, then you might have had a eg: possible database corruption where then if you have been making regular eM Client backups either automatically via the Settings or manually via the Menu, then go to “Menu / File / Restore” and you can restore a recent dated backup where all your emails will come back as they were.
If you have a POP account and don’t have any eM Client backups, then if you have a recent dated computer image where you know those emails were there, then suggest to save your current user profile data and restore that image which then all your emails will come back again.
Thanks Cyberzork.
I’m not sure I understand all your terminology but I have a couple of updates. Firstly I eventually found my missing emails in trash. I have moved them back into my inbox. Then a big breakthrough! I discovered the delete button on my keyboard was wedged down by something. However there still seems to be a problem - EMclient is continuously “refreshing” . Eventually a window comes up with the message -
Server says “maximum no of connections from user+IP exceeded (mail_max_userrip_connections=20)”
If I then click cancel the refreshing stops. I suspect that if I just leave it, it will then reconnect once and then keep refreshing .
My emails do seem to be on my phone as well which is a good sign!
Many thanks again.
Jerry
Then a big breakthrough! I discovered the delete button on my keyboard was wedged down by something.
Ah ok well that explains how they got automatically deleted due to a physical problem.
eM Client is continuously “refreshing” . Eventually a window comes up with the message -
Server says “maximum no of connections from user+IP exceeded (mail_max_userrip_connections=20)”
After opening eM Client it will check all your various accounts online for new mail. After that it only checks / synchronises in intervals that you set via “Menu / Settings (Preferences) / General”. So by default normally every 10mins it checks / syncs unless you adjust it less as per the example V10 screenshot end of post below.
So if your eM Client is already set to 10Mins synchronisation, but you are getting server error “maximum no of connections from user+IP exceeded”, then i would contact your online mailbox technical support and let them know that is happening. Normally 10 mins doesn’t cause that.
Sometimes that can happen if eg: “you have too many mail apps open simultaneously connecting to the remote mailbox” on the same IP Address. So the online mail box can then give you that maximum no of connections from user+IP exceeded error.
Thank you.
I have been in touch with Namecheap and had a long chat. They asked for my IP address and when I didn’t know it told me to check it using “What is my IP address”. It came up with a number that I definitely didn’t recognise (80.41.209.65) about 100 miles from my home. They said that this number had more than 20 connections to it and that is why I get the error message. That is NOT me! I can’t see how to attach a copy of the chat to this message.
My IP address is actually 192.168.1.103. I have just looked it up. Have I been hacked or something? Or is that a different number?
This is a copy of the chat. Does it help?
Engagement NC-IUE-4407 Chat Transcript - Namecheap
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Jeremy Moore : Hi,
email
Jeremy Moore : Hi,
[Mariia S. joined the chat]
Mariia S. : Hello, you’ve contacted Live Support! How may I help you today?
Jeremy Moore : I get an error message every time i try to open up my emailks.
Jeremy Moore : I began this chat yesterday but had to leave as it looked like it would take too long to sort out.
Mariia S. : Could you please provide me with a screenshot of the error message received?
Jeremy Moore : This -
[Capture.PNG]
Mariia S. : Could you please provide me with a screenshot of the (incoming/outgoing) settings you use to connect your email address on the mail
app you use?
Jeremy Moore : Will do.
[Capture2.PNG] [Capture3.PNG] [Capture4.PNG]
Mariia S. : Please alow me 5 minutes to check the provided screenshots.
Jeremy Moore : Great.
Mariia S. : Thank you for waiting. Could you please try to choose to " use this credentials" and fill in Private Email mailbox and password for it
manually?
Jeremy Moore : Do you mean “[email protected]” in the first box?
Mariia S. : Yes please try to fill in manually username:[email protected] and password for it.
Jeremy Moore : I have tried that and it may have worked. However there is another problem which means I can’t get emails on my PC. I get this
error message.
[Capture5.PNG]
Jeremy Moore : I’m still getting emails on my phone when I log into Privatemail
Mariia S. : Thank you for the provided screenshot, please allow me 5 minutes to investigate the new error received.
Jeremy Moore : This is not a NEW error, it was already happening before the 5.7.8 error started. It looks like I am continually connected to the
server.
Jeremy Moore : I have contacted the eMClient people and they suggested it may be a problem at your end.
Mariia S. : Thank you for waiting. Could you please specify how many IMAP connections you have for this mailbox?
Jeremy Moore : That’s a bit technical for me, I’m afraid…
Jeremy Moore : Unless you mean “how many email accounts do I have” in which case it is 1 (one)
Mariia S. : We have a limitation for IMAP connection maximum of 20 connections to one mailbox from username+IP. Please specify how many
mail apps /devices you have connected with this mailbox.
Jeremy Moore : As above, I think the answer is “one” And I have been successfully using this service for over a year now.
Mariia S. : Please allow me 5-7 minutes to investigate the issue.
Jeremy Moore : Thanks.
Mariia S. : Thank you for waiting. Could you please provide me with the IP used in the current mail app?
Jeremy Moore : Sorry, what do you mean by the IP? Where would I find it?
Mariia S. : Please use the following checker to check your current IP:
https://whatismyipaddress.com/
Jeremy Moore : If I click on that link it gives me an IP which is obviously not me, as it is about 100 miles away.
Mariia S. : Could you please provide me with IP is shown in this link?
Jeremy Moore : 80.41.209.65
Jeremy Moore : I can remember seeing a similar style of number previously somewhere but it definitely wasn’t this one.
Time Zone - GMT (UTC +00) 12 February, 2025
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Mariia S. : You have more than 20 active connections from this IP. Please close your previous sessions on your mail app, or several for you will be
able to connect again.
Jeremy Moore : I don’t understand. That isn’t my IP address. Could you please explain again in a different way?
Mariia S. : The maximum number of active sessions from the same IP can be 20. As you have more than 20 sessions in the mail app , the new
connection is not available.
Mariia S. : Please ask the mail app provider to close your previous sessions for this mailbox so you will be able to connect to it.
Jeremy Moore : So I need to contact eMClient about this?
Mariia S. : Yes, please contact eMClient and ask to close your previous sessions for this mailbox.
Jeremy Moore : Is it possible I have been hacked or there is a virus?
Mariia S. : It can be caused by your previous attempts to configure mailbox on this mailapp and eMClient used each time new session and did not
close previous once.
Jeremy Moore : OK, I will contact them. I should be able to send them a copy of this chat, I think.
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Yes the IP address they require is your WAN Public IPV4 or IPV6 address and “not your Local Lan address”. Most would be an IPV4 address.
I normally use the site https://www.whatismyip.com to get that.
If you use a eg: VPN (which can connect to different countries), then that “will give you a different Public WAN address than normal”, and could possibly be causing issues. So if you have a VPN active, completely disable that to test.
Also try powering off your modem / router and any internal Lan switches (if you have any) for at least 1-2 minutes and also power off your computer. Then power back on and just open “only one instance of eM Client” and see if that works.
I do appreciate the time you spent on this for me. However I have powered everything off as you suggested but the problem is still there.
I have checked for my IP address using the link you suggested. It gives a different IP address to the one I got yesterday!
Yesterday 80.41.209.65 (Wirral)
Today 89.240.50.117 (Runcorn)
These two locations are not that far away but both 100 miles or more from my home.
Fortunately I can still get my emails from my phone but it is a poor substitute.
Just now, I had a deluge of emails and it seems to be working fine again. No idea what or how that happened…
I have just sent in a new support request because I can now not open eMClient at all. It includes the error message I got. I will duplicate it below.
Microsoft.Data.Sqlite.SqliteException (0x80004005): SQLite Error 8: ‘attempt to write a readonly database’.
at Microsoft.Data.Sqlite.SqliteException.ThrowExceptionForRC(Int32 rc, sqlite3 db)
at Microsoft.Data.Sqlite.SqliteDataReader.NextResult()
at Microsoft.Data.Sqlite.SqliteCommand.ExecuteReader(CommandBehavior behavior)
at Microsoft.Data.Sqlite.SqliteCommand.ExecuteNonQuery()
at MailClient.Storage.Data.DataStore.GetConnectionInternal(String relativeName, Boolean privateConnection)
at MailClient.DbRepair.CorruptionChecker.CheckCorruption(RepairOptions repairOptions, CancellationToken token)
at MailClient.DbRepair.CheckingProcess.Check(CancellationToken token)
Data:
databaseFile: 4cb5efaa-c5d5-417c-810b-27bcc495d774\37f91d5b-2c31-4cba-a287-0ebce828f53a\mail_data.dat
See @Gary post in the following thread.