I recently came back to EM Client after trying to use Outlook (for Windows) for a while. I don’t know that this is specifically about mail, but every time EM Client syncs, I get a red triangle and this message in the log:
Mail is still arriving and the calendar seems OK. This is with a Live Mail (Outlook) account and a Gmail account. All of the errors say something about the folder heirarchy chaning. If this is not really a problem, how do I make this go away?
Update - the error went away for a while after the repair(s) and then came back. Then I recieved an email from Outlook that I’d never received before (using Outlook for Windows); the email stated that I had two folders where the names were incompatible (contained “/” in the folder names) and that they needed to be renamed. I did that using the Outlook PWA, the folder names updated in EM Client (had previously not downloaded to EM Client), and I’ve received no more error messages. Things are working very well now - thanks!
Follow-up question… the AirSync error goes away after running the repair option but recurs every 3 - 5 days. Why? Is there something that needs changing?
I’ve been seeing this every day recently. The repair works and then the next day I see the same error.
I do see this in the airsync logs that I enabled
07:40:29.104|001| AccountBase.ChangeOnlineState : State changed to ONLINE due User
07:40:29.105|014| GetItemEstimate
07:40:29.105|014| <?xml version="1.0" encoding="utf-8"?>
07:40:29.105|014| <GetItemEstimate xmlns="GetItemEstimate:">
.
.
.
07:40:29.364|014| Exception: MailClient.Storage.Application.OperationException: Synchronization error (FolderHierarchyChanged)
07:40:29.365|014| at MailClient.Protocols.AirSync.AirSyncItemSynchronizer`2.Synchronize(IItemSynchronizeContext`1 synchronizeContext, Folder folder, CancellationToken cancellationToken)
07:40:29.365|014| at MailClient.Protocols.Common.ItemSynchronizer`2.<>c__DisplayClass40_2.<EnqueueSynchronize>b__6(WorkerStatus status, CancellationToken ct)
07:40:29.365|014| at MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status)
07:40:29.365|014| at MailClient.Commands.Command.Process(WorkerStatus status)
07:40:29.365|014| AccountBase.GoOfflineAsync : State changed to OFFLINE due BrokenConnection
07:40:29.365|03E| AccountBase.ChangeOnlineState : State changed to OFFLINE due BrokenConnection
Just thought I’d follow up on this. No matter what I did, I could not get the AirSync errors to stop and, in the end, EM Client started not updating the online Outlook calendar reliably so that events were available on other devices. It even lost a couple of important ones! Though I hate it (the application), I’ve gone back to the “New Outlook.” As a retired person I don’t need (or demand) a lot of an email client, but it has to send and receive emails reliably and play in the sandbox with my Outlook calendar reliably. If something changes with EM Client and Outlook in the future, I’d love to come back!
There is mine complain to helpdesk, I have same problem for months. For MS sync is last couple of months useless.
Hi,
I would like to ask you, WHEN exactly are you going fix important issuse with your client regarding problematic / failing issue with sync Mixrosoft.com and Microsoft.cz servers.
issue: after adding Microsoft.com / Microsoft.cz account into eM client syncro is fully functional. A day after there is failing syncro of contacts, calendar, tasks.
tried:
reauthorization of account on MS page
re adding same account
checking allowing of eM client as application which can access MS data on MS profile
Weeks and months same problem, not solved. More users reported same issue. In terms of usability of eM client except mail box in terms of full sync - useless.
Replicating is easy. Just put new account Outlook.com to your em Client. Switch on airsync. Syncronize contacts, calendar and task. Wait 1 day and you will get error and no sync anymore. I can send you log if you need. In my opinion, if you run such a big project like eM client and there is for several months problem with Airsync wit MS servers, I would anticipate much much more effort to sort this problem out. Especially if a big part of eM client users came from MS Outlook and expacting full replacement with working email, calendar, tasks and contacts. Otherwise it’s kind of pointless stuck with eM client especially if in my case paid for full version. I do use eM client for my small business and it just can work if every single week spending hours and hours to make a magic again to syncronize. In the end it will end it up same as before with error and you can start again with deleting and adding account and expecting next day same result.
Frustrating and in my opinion developer like you are cant afford this error.
Replicating is easy. Just put new account Outlook.com to your em Client. Switch on airsync. Syncronize contacts, calendar and task. Wait 1 day and you will get error and no sync anymore
As @Olivia_Rust advised in the “Announcement link” via @Gary post further up in this thread, if you can replicate the AirSync Synchronisation error, then if you are happy to do some troubleshooting you can email the below address to then help find the problem and get it resolved.
Quote extract from Olivia’s post.
“where this issue can be replicated that you’d be willing to provide temporarily for testing, please send the details to [email protected].
It would greatly help us in troubleshooting and finding the workaround to this issue”.
Hello @Gary - I’m a new user to eM Client and am in the trial status for it. So far, I like what I see in this application! Unfortunately, I did hit this issue with one of my 2 Microsoft-hosted mail accounts.I decided to follow the instructions to disable AirSync for both of them, as per the post from 10/6.
Given that we’re well over a month since these posts were made, can you provide a status update on the work to resolve the issue?
My “workaround disabling-enabling AirSync” looks like this:
Right-click on the MS-Account, choose “Account Settings…”.
Switch to the tab “General”. Disable AirSync and Save & Close.
Again open the Account-Settings of the MS-Account and enable AirSync.
For me right now the easiest way, instead of deleting and adding the account, or disabling eM Client on the MS-Account and then re-Auth the eM Client again.
Hey @Chris_R - Just responding to say “thanks” for the idea here. I had disabled AirSync on both of my Microsoft email accounts. I enabled on the first and let it sync. I then repeated on the second. All seems to be fine, now, so this is great!
I do appreciate the nudge to work around the issue!
It would be great if @Gary or someone else on the eM Client team could confirm if the issue has had any progress, too. Just in the hope that this doesn’t become a recurring issue with the app.
It worries me a little that the developers still don’t have a solution to the problem after weeks.
The problem is that “they have to be able to replicate the problem to fix it, and haven’t been able to their end” as in the announcement page, so they need users who are getting this problem and can replicate it to contact them to do troubleshooting to then help to resolve it. So if you are willing to do that, email the address in the announcement page link further up.
@GrayWolf also if you are getting this error constantly and can replicate it and are happy to do some troubleshooting, suggest to email that email address as well to help find & fix the problem.