I move from PostBox to eM Client and bought a yearly subscription specifically to get the AI add-on as advertised. Now when I try AI in a message a pop up tells me I have to pay $2 more a month to get it. That’s reasonable, but not what I thought I was buying. I understood it was clearly included. Is that just the way it is? (I have deactivated and activated my account with the license number several times hoping it would fix it. It doesn’t.) Advice?
Please write to me directly on [email protected] with the email address you used to purchase the license, and I will check it for you.
There are two types of Personal licenses; subscription and one-time payment.
AI is included in the subscription license, but it is an optional add-on for the one-time payment license.
If you want to use AI with one-time payment licenses, you can purchase the add-on here.
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