I switched to emClient a couple weeks ago and my clients have asked me what changed because when I was using Outlook previously all responses in a thread (which DO show up threaded in emClient) are showing up for them as new emails and not getting nested in the thread.
While I HATE the idea of giving MicroSquat any of my money, I may have to go back to Outlook as I can’t afford to alienate my customers.
Is there a fix for this?
when I was using Outlook previously all responses in a thread (which DO show up threaded in emClient) are showing up for them as new emails and not getting nested in the thread.
That is normally do with “their mail client configurations” and not the sending client if they are not seeing your message in a conversation / thread.
Just make sure in eM Client that when you are replying to a message in a conversation / thread, that “you click the reply on the far right of the specific message” and not the reply on the toolbar or it will send a new mail. See example reply to message in conversation / thread below.
