When people email you in txt format and you reply to the email, your signature appears as black text only and all the hyperlinks are stripped and the images from the signature are removed (i.e, text format). There needs to be a button to change the email reply back to html format so that your signature is displayed in full colour with logos/images and hyperlinks.
Hi Sascha, you can change the formatting of your email when composing the message in Tools > Format > HTML.
Or you can setup your reply preferences in Tools > Settings > Mail > Compose
Hope this helps,
Paul
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Wow that’s great, thanks for the help Paul. I appreciate that.
Hi again, glad it works, please make sure to let us know if you come across any future issues or questions about the application, we’ll be happy to help.
Thank you,
Paul