Received message I need to reactivate my activation key however, when I try it says I am already active and the only choice I get is to deactivate
Did you try deactivating it, then activating it again?
No I did not. If I deactivate, will I to activate soon?
Click on deactivate, then immediately click on activate and paste in the key again.
Your suggestion fixed the problem… Thank you. I appreciate your help.
I have the same problem. I’ve had Emclient for years…computer died…loaded it to new computer…now says I need activation key but when I request one it says already exists?What do I do now please??
If you go to the eM Client website and enter the registered email address in theLost Activation Key page, you will be sent a copy of your activation key. Then go to Menu > Help > License and activate your key.
With a Free License, you may have an issue if it was not first deactivated on the old computer. If that is the case, then you will need to register a new Free License. As you can only register one license per email address, you will have to use another email address to register.
If you have a Pro License you can deactivate it remotely using the License Manager.
Went to website…it won’t even let me log in to my account. I don’t remember my user group name…I’m just a home user. The old computer was not deactivated because I lost my balance and fell on it so now the screen doesn’t load
I’ve requested a key be sent several times but have received nothing
With a Pro License, on the License Manager website login screen, there is a reset password link. Click on that, enter the registered email address, and your login details will be resent to you. If you have a Free License, you CANNOT USE that webpage. It is for Pro Licenses only.
For a Free License, register a NEW Free License on the webpage. You cannot deactivate the license remotely. Please read what I wrote in my previous comment.
I fiddled around with account and name settings. It won’t let me use my main email name…says it is taken…yeah, it’s mine! ANYWAY, it’s working now. I appreciate your time and effort trying to help me…Thanks Gary!!!