Virginmedia recently blocked my old email address, thus preventing me from using my eM client software. Using a new email address, what are the correct accounts settings? i.e. the account name, POP3 and SMTP settings.
Thank you.
If you have only just changed your email address at Virginmedia “and your POP account is still setup in eM Client”, then just go to “Menu / Accounts” and click on your POP account on the left. Then click the “General Tab” and change the authentication section email address and password to the new one.
Your POP and SMTP Tabs “authentication sections” should then just work if they are set on “user identity credentials” which then use the same email address and password you updated in the General tab.
If you don’t have your Virginmedia email account setup any longer in eM Client, then the below is the POP and SMTP settings for mail clients according to the Virgin Media website.
You can add a POP account in eM Client accounts via the “Add Accounts / Mail / Other” option.
POP3 settings
Host name: pop3.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
Advanced settings:
SSL encryption: Enabled
Port: 995 (this may be automatically chosen by selecting SSL encryption)
SMTP settings
Host name: smtp.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
SSL encryption: Enabled
Port: 465 (this might not be selected automating by enabling SSL, so please check)
Authentication: Password
Thanks but I’ve made the mistake of trying other settings which I have found online. None of them worked and now I don’t know what my old settings were. I need to know all the correct settings. I am cursing Virginmedia, as you can imagine!
Ah, sorry. I missed that on first reading! I will try your settings and let you know. Thanks!
No luck with that. I’ll just have to keep pestering Virgin and if they don’t fix it, switch to another ISP. Thanks anyway.
No luck with that. I’ll just have to keep pestering Virgin.
Yes dblcheck the POP & SMTP settings with the technical support by phone for mail clients.
Also suggest to maybe put a post to dblcheck the POP & SMTP settings on the Virginmedia Community forum website below.
Update in this thread what technical support say the POP & SMTP server settings should be.
Also dblcheck with them if you need “a specific app password” for mail clients using POP, or if it’s the normal webmail browser login password. Some POP mailboxes now need specific app passwords generated for mail clients or will fail.
Also update in this thread what your have in your eM Client POP & SMTP tabs “Server address, Server Port and Security policy”. Sometimes you may have the use a slightly different Security policy in eM Client other than just SSL.