Account Chattlimitation

When I just started my eMClient I got the following message (freely translated into English from Swedish):
“Your administrator has limited your eMClient so you are not allowed to use [[email protected]] (i. e. my current private e-mail address) as a chattaccount.
To be able to use all your accounts, contact your administrator.
If you want to inactivate this account now, so you will not be able to see this message in the future?
Yes, No, Cancel”

What does this message mean? “Your administrator – who is that?”
Can I just ignore the message, or what?

BR,
/Aake

If you are using an eM Client license managed by your organisation, they may have limited what accounts you can add yourself. The administrator is your server admin (IT Dept).

But whatever license you are using, you can no longer use Google Chat in eM Client anyway. Please see: Google Talk support shuts down | eM Client

Thanks for your quick information, Gary!
My license is free and for my own private use, so there is no administrator - but myself, that is.

What you say, is that I can ignore the message i got and continue my emailing as before.

BR,
/Aake

Hi, I got this message too.

Reading the linked article which Gary has provided there is an Account setting I have now changed and this seems to have stopped the emC message appearing every time the mail client starts up. Thanks for that!

A bit stupid really, since I didn’t have chat enabled on the Gmail side so all a bit confusing…As Ake says the message about the service change too, as I don’t have a separate administrator of my own private, single instance version of emC - why doesn’t it say something more sensible about what needs to change!

Well, it was just a guess based on what we provide as far as limiting accounts. I don’t think we have any other way to limit them.

If either of you would like to provide a screenshot of the popup message, it would make it easier to give some advice.

I had the same thing just starting today - very confusing. Sending a screenshot:
Message

Yes, that is exactly the message I got and the reason why I started the topic!

Just before this reply I got another one. :roll_eyes:
Agree - very confusing!

Any instructions how to get rid of these pop ups?

/Aake

/Åake

I’ve unchecked the XMPP-box in the eM Client Meny/account as suggested and this seems to have stopped the confusing pupup.
/Aake

Yes. Uncheck XMPP in Accounts:
MailClient
then Save & Close. No more popup!

Apologies for this.

It is an unforeseen glitch as a result of updating our license model yesterday. We are working to resolve it as soon as possible.