Able to send; unable to receive new messages in eM Client

I’ve read several of the other threads and none seem to have a resolution. I’ve tried remapping the settings; retyping the username and password; not sure what else to do. It just stopped working as of 6/23. It’s my mom’s, so she waited a while to ask me to look at it.

I have eMClient installed on her Dell Laptop with Windows 8. I downloaded the update to version 6.0.2 tonight and that didn’t resolve either. I tried the “Fix” under diagnostics and it didn’t resolve it either. I will be happy to send the logs, but not sure how to. Thank you!

Hi Jill, does eM Client show any errors while trying to send/receive email?
What version exactly are you currently using (Help > About)?

What mail service are you using?

Thank you,

Version is 6.0.20617.0. Mail service is AT&T. Last night it was not giving an error, but tonight when I opened, it has a pop-up with an IMAP error (I’ve replaced her id with ****).

8:22:08 PM Online state: changed to online with reason NetworkAvailability
8:22:09 PM ****** [IMAP] Synchronizing subfolders: For folder ******
8:22:11 PM ****** [CardDAV] Synchronizing subfolders: For folder ******
8:22:13 PM ****** [CardDAV] Synchronizing subfolders: Done
8:22:13 PM ****** [CardDAV] Synchronizing items: For folder ******
8:22:14 PM ****** [CardDAV] Synchronizing items: Sync of ****** finished: 0 uploaded, 0 deleted, 0 obsolete, 0 items, 0 downloaded
8:22:14 PM ****** [CardDAV] Synchronizing items: Done
8:22:39 PM ****** [IMAP] MailExceptions.ConnectionException: No server response within 30 second timeout. —> System.IO.IOException: No server response within 30 second timeout.
8:22:39 PM at MailClient.Imap.Base.Connection.Connect(Func`1 getStream)
8:22:39 PM at MailClient.Imap.Base.Connection.Connect(String receiveHost, Int32 receivePort, Boolean explicitSsl)
8:22:39 PM at MailClient.Imap.ConnectionPoolEntry.Reconnect()
8:22:39 PM — End of inner exception stack trace —

Does that information help?

hmm…there is “No server response within 30 second timeout”. That means that your mail service is not responding in time.

Does your mother happen to be on a slow internet connection?

I don’t know whether there is a setting in eM Client to increase this response time period.

I’m afraid this is a server, I recommend contacting AT&T support, but can you make a screenshot of the account settings you’re using from Tools > Accounts > Your problematic account > SMTP/IMAP?

Thank you,