Able to send; unable to receive new messages in eM Client

Mail
1

I’ve read several of the other threads and none seem to have a resolution. I’ve tried remapping the settings; retyping the username and password; not sure what else to do. It just stopped working as of 6/23. It’s my mom’s, so she waited a while to ask me to look at it.

I have eMClient installed on her Dell Laptop with Windows 8. I downloaded the update to version 6.0.2 tonight and that didn’t resolve either. I tried the “Fix” under diagnostics and it didn’t resolve it either. I will be happy to send the logs, but not sure how to. Thank you!

2

Hi Jill, does eM Client show any errors while trying to send/receive email?
What version exactly are you currently using (Help > About)?

What mail service are you using?

Thank you,
Paul.

3

Version is 6.0.20617.0. Mail service is AT&T. Last night it was not giving an error, but tonight when I opened, it has a pop-up with an IMAP error (I’ve replaced her id with ****).

8:22:08 PM Online state: changed to online with reason NetworkAvailability
8:22:09 PM ******@sbcglobal.net [IMAP] Synchronizing subfolders: For folder ******@sbcglobal.net/
8:22:11 PM ******@sbcglobal.net [CardDAV] Synchronizing subfolders: For folder ******@sbcglobal.net/
8:22:13 PM ******@sbcglobal.net [CardDAV] Synchronizing subfolders: Done
8:22:13 PM ******@sbcglobal.net [CardDAV] Synchronizing items: For folder ******@sbcglobal.net/
8:22:14 PM ******@sbcglobal.net [CardDAV] Synchronizing items: Sync of ******@sbcglobal.net/ finished: 0 uploaded, 0 deleted, 0 obsolete, 0 items, 0 downloaded
8:22:14 PM ******@sbcglobal.net [CardDAV] Synchronizing items: Done
8:22:39 PM ******@sbcglobal.net [IMAP] MailExceptions.ConnectionException: No server response within 30 second timeout. —> System.IO.IOException: No server response within 30 second timeout.
8:22:39 PM at MailClient.Imap.Base.Connection.Connect(Func`1 getStream)
8:22:39 PM at MailClient.Imap.Base.Connection.Connect(String receiveHost, Int32 receivePort, Boolean explicitSsl)
8:22:39 PM at MailClient.Imap.ConnectionPoolEntry.Reconnect()
8:22:39 PM — End of inner exception stack trace —

Does that information help?

4

hmm…there is “No server response within 30 second timeout”. That means that your mail service is not responding in time.

Does your mother happen to be on a slow internet connection?

I don’t know whether there is a setting in eM Client to increase this response time period.

5

I’m afraid this is a server, I recommend contacting AT&T support, but can you make a screenshot of the account settings you’re using from Tools > Accounts > Your problematic account > SMTP/IMAP?

Thank you,
Paul.