Unable to input Chinese in inbox and contacts search bar, calendar, and new mail subject + addressee

1

Hi – I am using eM 6.01x at the moment on Win 8.1 using English as display language for the client. I am unable to input Chinese in some places such as the search bar in the inbox interface, anywhere in a new mail window other than the main body of the email, or search bar of Contacts, or any items in New Calendar window. Please help!

2

Hi,
I was unable to replicate the issue, can you please specify the issue, what exactly are you doing?
Are you using the Chinese keyboard on your computer, did you install support for Chinese characters etc. on your computer?

Thank you,
Paul.

3

Hi Paul – Chinese input software and options have been duly installed, and are functioning per normal on other applications. In the functions that I mentioned within eM, windows language bar still shows Chinese input, but typed letters do not show up in Chinese. Let me know of there is other info I can provide to assist with this. Thx again!

Eddie

4

Hi,
are you using the standard windows input or are you using some specific third party application for the input. I’ve tried using the traditional chinese keyboard on windows for input and although I’m not able to type in any characters directly a pop-menu with the desired characters shows up and let’s you choose which characters you want to use, and they are regularly inserted in the search field.

I have to say I’m not a regular to chinese input and not sure if this is how things should be.

I’ve been informed there might be some issues with the final search results though, but no issues with the actual input.

Thank you,
Paul.

P.S. Are you maybe able to provide a screenshot of the issue?

5

Hi Paul – I am using standard windows Chinese input overlaid with Sohu input. Letters show up with no character choice menu. It is late night now so I’ll get u a screenshot in the morning. I will toy with turning off Sohu as well. Thx again!

6

Hi Paul – the Chinese input overlay is Sogou, hot Sohu. Attached are screenshots of an area in eM where Chinese input works (email body) and others where it doesn’t. Look forward to hearing!

Eddie

7

Hi,
I’ve replicated the issue and as you mentioned it’s really not working except the text body. I reported the issue to developers and we’ll be working on a fix (However it might take some time), I hope you can still manage to use the application with the current settings.

Thank you for pointing this out to us.
Paul.

8

The problem occurs when composing an email as well. I’ve found that if the text format is HTML, the problem appears. However, if the text format is plain text, it will be ok sometimes.

9

Hi, thanks for the additional info, we’re working on a fix for the issue.

Thank you,
Paul.

10

Hi Paul, I really like the email client for my Korean google emails but have the same problem as Eddie Huang. While your team is working on fixing it for Chinese letter, please take care of the Korean language case as well. 

Thank you.
Michael

11

I bumped into the problem during my first trial of eM Client today as well.
I’m using eM Client under Windows 8.1 x64 with Google Japanese Input.
BTW, I’m also a Sogou Chinese input user and I cannot input Chinese, neither. It’s quite annoying. I’ve uninstalled eM just for this.

eM Client is an excellent client except this…

12

Hi Frederick, what version of eM Client are you currently using, and which input fields are you having issues with while using chinese/japanese input method?

Thank you,
Paul.

13

I was running the latest eM and I was not able to input into the field of “subject”.

14

What input method are you exactly having issues with, I’ve tried to replicate the issue using the built in windows japanese and chinese input and as long as the input is enabled for japanese characters input it seems to insert japanese characters into all text fields in the application.

Can you please check for the exact version number in help > about?

Thank you,
Paul.

15

Sorry that I have uninstalled eM but I downloaded it in the exactly same day when I firstly replied the post. I really do not think that the problem will disappear itself if you don’t solve it, so why not download a Google Japanese Input yourself and have a try?

16

Hi again Frederick, I’ve tried to replicate the issue using Google Japanese Input, however I’m still able to input japanese characters into the subject field and all other eM client’s text fields.
Once again please make sure you’re using the latest available version of eM Client and that you’ve switched to the Japanese character input and you’re not using the english input while typing into the text field, as I’ve noticed the input always changes back to english whenever I switch fields.

Thank you for understanding,
Paul.

17

I may have not described the problem properly.

I didn’t mean that “cannot input” Japanese with Google Japanese Input but “cannot normally input”.
Normally, the unconverted Hiraganas(平仮名) should show in the subject input box instead of the left-top corner like the screenshot I posted.
Normal: The Hiraganas display in the subject box directly, after space key pressed, they will be converted to Kanjis(漢字) or Katakanas(片仮名) right in the box.
Abnormal(eM Client): The Hiraganas display in the left-top corner, after converted, they can be finally put into the subject box.

But for Sogou Chinese Input, a quite popular input method which you can download via http://pinyin.sogou.com/softdown.php?v=7.4&type=c&ref=indexbanner ,  is completely unavailable for inputting in the subject box.

18

Hi Frederick, unfortunately I’ve tested the foreign input methods, including Chinese and Japanese input. I believe inputting characters using the corner popup is the predefined way for inserting text for this input method.
We believe this is not an issue of the application but rather the intended behavior.

Thank you for understanding,
Paul.

19

I encounter the same problem, which is quite strange. All the other email client and other program does not have this problem. For several input method( including the microsoft , sogou and other input method), even has a setting of insert align with cursor, this problem still occurs. And the program can not remember the input method state when it lost focus and got focus again.

For my point of view, it should be a problem of em client itself, on the programming of edit control.

It is quite annoying.

20

@Paul McGregor
Obviously that you didn’t know what on earth is “normal”, here’s the video of how Google Japanese Input and Sogou Pinyin Chinese Input works with the Windows Explorer while inputting in the directory path box. This is the “normal”, no extra input boxes but all works with the path box itself.