[XMPP] MailExceptions.OperationException: Unexpected exception

New user on a free license running version 6.0.21040.0.  I’m using Gmail and all is working great except the chat function.  When I have the service active and try to do anything, I get the following:

8:34:38 AM thomas.p.tracey@gmail.com [XMPP]  MailExceptions.OperationException: Unexpected exception

I can’t go “Available” on chat (the system starts to populate my contact list, then throws the error).

I’ve also tried adding just a “Chat” service and using my Gmail credentials - same problem.

Has this been seen before?  Is there a solution?

Thanks in advance,


Hi Tom, do you have chat enabled in your google account settings?
Can you also make a screenshot of your chat settings from Tools > Accounts > Your google account > Chat?

Thank you,