WHY IS IT WHEN I MOVE TO A FOLDER MAIL i WANT TO KEEP IT DISAPEARS FROM THAT FOLDER WITH IN 1 DAY

Hello Ron,
could you please share more details about your issue?
What email account does this happen on? What mail service does it use (IMAP/POP/Exchange)?
Do the mails disappear at certain time or instantly?
What version of eM Client are you currently running? (Help>About section)

Regards,
Olivia

Hi Olivia

Main mail address is lorron10@gmail.com Using Gmail pop

Using EM version 6

After I receive mail I like to move it to a list of folders ie To keep -Accounts- To check etc and after I copy  the mail from inbox to a folder the next time I open EM those messages that I have moved to different folders has disappeared from that folder

Hope this gives you enough info

Regards

Ron

Hello Ron,
could you please screenshot your accounts setting in Tools>Accounts for me?
Also, please check if the messages that disappear are located on your gmail when you connect to it using webmail.

Regards,
Olivia

Hi Olivia,
I now open mail in gmail first to see if there is any mail I want to move to folders as Gmail doesnt delete mail in folders and then I open em to check other mail Regards Ron  ![](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1394329/RackMultipart20160405-20328-uuwsu0-ScreenClip 2 inline.png?1459896319 “Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1394329/RackMultipart20160405-20328-uuwsu0-ScreenClip__2__inlinepng1459896319”) ![](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1394331/RackMultipart20160405-105954-1ps1fkf-ScreenClip 2 inline.png?1459896405 “Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1394331/RackMultipart20160405-105954-1ps1fkf-ScreenClip__2__inlinepng1459896405”)

Hi Ron,
I am getting a bit confused about your situation.
Are the emails that you say disappear from eM Client STILL there on webmail when you check it?
Or are they completely gone?
Or are they perhaps just moved to their original folder?

Regards,
Olivia

Hi Olivia

I have done a fresh install and that seems to have fixed the problem so will see how it goes over next week
Regards

Ron

Hello Ron,
glad to hear the issue seems to be gone, we can continue troubleshooting it if it reappears though.

Regards,
Olivia