Why doesn't one of my accounts Auto Receive mail

My Gmail account automatically loads mail but my btinternet account does not unless I press the receive mail button.

Hi, this is possible if your btinternet account is a POP3 account, since gmail is an IMAP account it keeps the connection open between eM Client and the server, so if a new mail arrives while the connection is open, you will be immediately notified, but POP3 accounts fetch new email only with every synchronization cycle which you can setup in Tools > Settings > General > Synchronization.

Hope this helps,

Thanks, sorted.

No problem, if you come across any other issues, let us know, we’ll be happy to help.
Thank you,