why does a box pop up saying saying error check creadentuals

server not able to make connection I do not know how to fiz it or what to do to fix it!!

Hello Gerry,

Could we please ask you to post a screenshot of the error that you are getting? Also, When this error posp up, could you please open the third tab in the same window as the error titled ‘Log’ and copy its content here?
(For fast copying, pressing Ctrl+A will select everything).

Thank you,