when trying to set up new account, says I am not online.

I have re-installed emclient, checked my license (re-entered the license), and deleted the accounts I had listed.  Now when I try to add an account, the program says I am offline.  I can’t seem to fix this, and am running out of the time I want to spend setting this up.  If I can’t get a solution to this in the next day or so, I will have to look for another client.  Thanks,