version 6 crashes on start

I just downloaded and installed version 6 as prompted. (I was previously running version 5, I think, and that was working fine.) Now when I try to start the eM client program I immediately get an ‘eM Client Application Error’ window.
I have copied the error details below. Sorry they’re really long.
Please help!

eM Client (6.0.20320.0)
Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.18444
The following error has occurred:
System.NotImplementedExsdfception: The method or operation is not implemented.
   at MailClient.Protocols.Exchange.ExchangeMailSynchronizer.GetItemHeader(Folder folder, IMailRepositoryItem item, IStoredMimePart basePart, String partName)
   at MailClient.Storage.Application.Mail.MailItem.MailPartAdaptor.get_HeaderStream()
   at MailClient.Mail.MailView.GetStream(StreamOptions streamOptions)
   at MailClient.Protocols.Exchange.ExchangeMailSynchronizer.ConvertApplicationData(ExchangeService service, MailItem item, Func2 getChildren)    at MailClient.Protocols.Exchange.ExchangeItemSynchronizer2.Upload(IItemUploadContext1 uploadContext, Folder folder, IEnumerable1 items, CancellationToken cancellationToken)
   at MailClient.Protocols.Common.ItemSynchronizer2.\<\>c\_\_DisplayClass22.<enqueueupload>b__1e(WorkerStatus status, CancellationToken cancellationToken)<br> at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus status)<br> at MailClient.Commands.Command.Process(WorkerStatus status)<br> at MailClient.Commands.SynchronizationQueue.ThreadWorker(Object threadData)<br> at System.Threading.ThreadHelper.ThreadStart_Context(Object state)<br> at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)<br> at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)<br> at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)<br> at System.Threading.ThreadHelper.ThreadStart(Object obj)<br><br><br><report xmlns="&lt;a href=" http:>" rel="nofollow"&gt;http://emclient.com/ns/report"&gt;;<br> <product><br> <name>eM Client</name><br> <version>6.0.20320.0</version><br> </product><br> <silent>false</silent><br> <environment><br> <osversion>Microsoft Windows NT 6.1.7601 Service Pack 1</osversion><br> <frameworkversion>4.0.30319.18444</frameworkversion><br> </environment><br> <exception><br> <type>System.NotImplementedException</type><br> <message>The method or operation is not implemented.</message><br> <source>MailClient</source><br> <stack><br> <frame> <br> <method><br> <modulename>MailClient.exe</modulename><br> <metadatatoken>100667848</metadatatoken><br> <assembly>MailClient</assembly><br> <type>MailClient.Protocols.Exchange.ExchangeMailSynchronizer</type><br> <name>GetItemHeader</name><br> <parameters><br> <parameter><br> <assembly>MailClient</assembly><br> <type>MailClient.Storage.Application.Folder</type><br> <name>folder</name><br> </parameter><br> <parameter><br> <assembly>MailClient</assembly><br> <type>MailClient.Storage.Data.IMailRepositoryItem</type><br> <name>item</name><br> </parameter><br> <parameter><br> <assembly>MailClient</assembly><br> <type>MailClient.Storage.Data.IStoredMimePart</type><br> <name>basePart</name><br> </parameter><br> <parameter><br> <assembly>mscorlib</assembly><br> <type>System.String</type><br> <name>partName</name><br> </parameter><br> </parameters><br> </method><br> <offset>d</offset><br> <nativeoffset>6ca90e</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>MailClient.exe</modulename><br> <metadatatoken>100686242</metadatatoken><br> <assembly>MailClient</assembly><br> <type>MailClient.Storage.Application.Mail.MailItem+MailPartAdaptor</type><br> <name>get_HeaderStream</name><br> <parameters></parameters><br> </method><br> <offset>2b</offset><br> <nativeoffset>88</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>MailClient.Mail.dll</modulename><br> <metadatatoken>100663365</metadatatoken><br> <assembly>MailClient.Mail</assembly><br> <type>MailClient.Mail.MailView</type><br> <name>GetStream</name><br> <parameters><br> <parameter><br> <assembly>MailClient.Mail</assembly><br> <type>MailClient.Mail.StreamOptions</type><br> <name>streamOptions</name><br> </parameter><br> </parameters><br> </method><br> <offset>38</offset><br> <nativeoffset>c2</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>MailClient.exe</modulename><br> <metadatatoken>100667842</metadatatoken><br> <assembly>MailClient</assembly><br> <type>MailClient.Protocols.Exchange.ExchangeMailSynchronizer</type><br> <name>ConvertApplicationData</name><br> <parameters><br> <parameter><br> <assembly>Microsoft.Exchange.WebServices</assembly><br> <type>Microsoft.Exchange.WebServices.Data.ExchangeService</type><br> <name>service</name><br> </parameter><br> <parameter><br> <assembly>MailClient</assembly><br> <type>MailClient.Storage.Application.Mail.MailItem</type><br> <name>item</name><br> </parameter><br> <parameter><br> <assembly>LinqBridge</assembly><br> <type>System.Func2[[MailClient.Storage.Application.Mail.MailItem, MailClient, Version=6.0.20320.0, Culture=neutral, PublicKeyToken=null],[System.Collections.Generic.IEnumerable1[[MailClient.Storage.Application.Mail.MailItem, MailClient, Version=6.0.20320.0, Culture=neutral, PublicKeyToken=null]], mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]</type><br> <name>getChildren</name><br> </parameter><br> </parameters><br> </method><br> <offset>25</offset><br> <nativeoffset>9f</nativeoffset><br> <br> <frame> <br> <method><br> <modulename>MailClient.exe</modulename><br> <metadatatoken>100667613</metadatatoken><br> <assembly>MailClient</assembly><br> <type>MailClient.Protocols.Exchange.ExchangeItemSynchronizer2
Upload


MailClient

uploadContext


MailClient
MailClient.Storage.Application.Folder
folder


mscorlib

items


MailClient
System.Threading.CancellationToken
cancellationToken



36
14d




MailClient.exe
100697296
MailClient
MailClient.Protocols.Common.ItemSynchronizer`2+<>c DisplayClass22
<EnqueueUpload>b
1e


MailClient
MailClient.Commands.WorkerStatus
status


MailClient
System.Threading.CancellationToken
cancellationToken



111
37d




MailClient.exe
100667823
MailClient
MailClient.Protocols.Exchange.ExchangeGenericCommand
Execute


MailClient
MailClient.Commands.WorkerStatus
status



96
17b




MailClient.exe
100664006
MailClient
MailClient.Commands.Command
Process


MailClient
MailClient.Commands.WorkerStatus
status



15
53




MailClient.exe
100664056
MailClient
MailClient.Commands.SynchronizationQueue
ThreadWorker


mscorlib
System.Object
threadData



8c
11c




mscorlib.dll
100669199
mscorlib
System.Threading.ThreadHelper
ThreadStart_Context


mscorlib
System.Object
state



25
9b




mscorlib.dll
100668967
mscorlib
System.Threading.ExecutionContext
RunInternal


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state


mscorlib
System.Boolean
preserveSyncCtx



70
a6




mscorlib.dll
100668966
mscorlib
System.Threading.ExecutionContext
Run


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state


mscorlib
System.Boolean
preserveSyncCtx



0
15




mscorlib.dll
100668965
mscorlib
System.Threading.ExecutionContext
Run


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state



2b
40




mscorlib.dll
100669196
mscorlib
System.Threading.ThreadHelper
ThreadStart


mscorlib
System.Object
obj



f
4d






MailClient.exe
C:\Program Files (x86)\eM Client\MailClient.exe
MailClient.exe
MailClient.exe
6.0.20320.0
eM Client
eM Client
6.0.20320.0
False
False
False
False
False
Language Neutral


ntdll.dll
C:\Windows\SysWOW64\ntdll.dll
ntdll.dll
ntdll.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
NT Layer DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


MSCOREE.DLL
C:\Windows\SYSTEM32\MSCOREE.DLL
mscoree.dll
mscoree.dll
4.0.40305.0 (Main.040305-0000)
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.40305.0
False
False
False
True
False
English (United States)


KERNEL32.dll
C:\Windows\syswow64\KERNEL32.dll
kernel32
kernel32
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
English (United States)


KERNELBASE.dll
C:\Windows\syswow64\KERNELBASE.dll
Kernelbase
Kernelbase
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
English (United States)


ADVAPI32.dll
C:\Windows\syswow64\ADVAPI32.dll
advapi32.dll
advapi32.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Advanced Windows 32 Base API
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


msvcrt.dll
C:\Windows\syswow64\msvcrt.dll
msvcrt.dll
msvcrt.dll
7.0.7601.17744 (win7sp1_gdr.111215-1535)
Windows NT CRT DLL
Microsoft® Windows® Operating System
7.0.7601.17744
False
False
False
False
False
English (United States)


sechost.dll
C:\Windows\SysWOW64\sechost.dll
sechost.dll
sechost.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Host for SCM/SDDL/LSA Lookup APIs
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


RPCRT4.dll
C:\Windows\syswow64\RPCRT4.dll
rpcrt4.dll
rpcrt4.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Remote Procedure Call Runtime
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


SspiCli.dll
C:\Windows\syswow64\SspiCli.dll
security.dll
security.dll
6.1.7601.18443 (win7sp1_gdr.140411-1533)
Security Support Provider Interface
Microsoft® Windows® Operating System
6.1.7601.18443
False
False
False
False
False
English (United States)


CRYPTBASE.dll
C:\Windows\syswow64\CRYPTBASE.dll
cryptbase.dll
cryptbase.dll
6.1.7600.16385 (win7_rtm.090713-1255)
Base cryptographic API DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


mscoreei.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
mscoreei.dll
mscoreei.dll
4.0.30319.18408 built by: FX451RTMGREL
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.30319.18408
False
False
False
True
False
English (United States)


SHLWAPI.dll
C:\Windows\syswow64\SHLWAPI.dll
SHLWAPI
SHLWAPI.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Shell Light-weight Utility Library
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


GDI32.dll
C:\Windows\syswow64\GDI32.dll
gdi32
gdi32
6.1.7601.18275 (win7sp1_gdr.131002-1533)
GDI Client DLL
Microsoft® Windows® Operating System
6.1.7601.18275
False
False
False
False
False
English (United States)


USER32.dll
C:\Windows\syswow64\USER32.dll
user32
user32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows USER API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
English (United States)


LPK.dll
C:\Windows\syswow64\LPK.dll
LanguagePack
LanguagePack
6.1.7601.18177 (win7sp1_gdr.130605-1534)
Language Pack
Microsoft® Windows® Operating System
6.1.7601.18177
False
False
False
False
False
English (United States)


USP10.dll
C:\Windows\syswow64\USP10.dll
Uniscribe
Uniscribe
1.0626.7601.18009 (win7sp1_gdr.121121-1431)
Uniscribe Unicode script processor
Microsoft® Uniscribe Unicode script processor
1.0626.7601.18009
False
False
False
False
False
English (United States)


IMM32.DLL
C:\Windows\system32\IMM32.DLL
imm32
imm32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows IMM32 API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
English (United States)


MSCTF.dll
C:\Windows\syswow64\MSCTF.dll
MSCTF
MSCTF.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
MSCTF Server DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)


clr.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
clr.dll
clr.dll
4.0.30319.18444 built by: FX451RTMGDR
Microsoft .NET Runtime Common Language Runtime - WorkStation
Microsoft® .NET Framework
4.0.30319.18444
False
False
False
True
False
English (United States)


MSVCR110_CLR0400.dll
C:\Windows\system32\MSVCR110_CLR0400.dll
msvcr110_clr0400.dll
msvcr110_clr0400.dll
11.00.50938.18408 built by: FX451RTMGREL
Microsoft® C Runtime Library
Microsoft® Visual Studio® 11 Beta
11.00.50938.18408
False
False
False
False
False
English (United States)


mscorlib.ni.dll
C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\ce5f61c5754789df97be8dc991c47d07\mscorlib.ni.dll
mscorlib.dll
mscorlib.dll
4.0.30319.18444 built by: FX451RTMGDR
Microsoft Common Language Runtime Class Library
Microsoft® .NET Framework
4.0.30319.18444
False
False

Hi, can you please send me an email to [email protected] with your licensing details (email address with which you’ve registered your license).
Are you sure you were using version 5 before? Is there anyway of making sure, when did you last install any updates etc.?

Thank you,
Paul.

Thanks for the reply. I’m still in the 30-day trial window so I don’t have a license yet.
I’m not sure what version I was using before. Whichever one was set to download from the website before this latest update. I don’t think there where any updates installed between my initial download of the program and this latest update.

Hi again Suzanne, do you think you could go to Your local folder > App Data > Roaming, and archive the eM Client folder except these files “mail_data.dat , mail_fti.dat , mail_index.dat” and send it to my email [email protected]

Also if you rename this folder afterwards and open eM Client a new database should be created allowing you to setup the account from scratch, hopefully the issue won’t be occurring with a fresh database.

But at the moment we’re not sure how to get rid off the crash you’re having issues with, we need your current database for examination…

Thank you, hope this helps,
Paul.