When I create a label on Exchange Server (Not Local) then I have connection problems. I can’t send or receive emails. In Outlook works all. Thats not a Server Problem.
I’m currently using the Pro demo version. We’re still testing everything, but managing labels / Tags is very important to us.
We want to purchase at least 30 licenses. because we really like the software so far. much better than outlook.
Hi Tomka,
can you please replicate the issue again with new Tag and then copy the LOG tab from the Menu>Operations window?
Please send this log directly to me at [email protected]
If you can also do the original test again with V9 and Exchange Server 2013 and copy the “log tab” results from the eM Client “operations window” which Olivia wanted emailed. Not sure from your last message post if you were still doing that ?.
The operations window you will find via the dropdown menu next to the Refresh button at the top left.
I emailed the log to Olivia directly ([email protected]). The answer was:
… According to the log files your server does not support Tag synchronization, the part of the log that should have the details on Tag configuration is simply not there/empty.
So when you try to add a new one and sync it to the server, it ends in error…,
in the meantime I telephoned with the provider and he confirmed to me that the server does not support tags.
I had the same error on office 365 and after several tries i wanted to give up.
But I deleted all tags on Office 365 (online directly on Microsoft Website) and created a new one. From now on it works in V9 and I can create or delete more Tags.
Out of interest I tried it in Exchange 2013 as in the initial post, and also here I had to go online (OWA) deleted all standard tags and created a new one. And suddenly it works.
In our case a new clean mailbox will be created and the solution is ok. In the case of a migration the solution is not so great.
Edit:
It is more convenient to create and manage all tags via OWA. Otherwise the color assignment will not match if create in V9 or it takes time.