p.s. I’ve checked protocol logs on the server. There’s no attempt made for APPEND to copy the mail to sent folder.
Fact is that eM Client has some bugs or bad designed options. All programs have.
Fact is that programmers made what they want raraely listening to people’s ideas.
But fact is too that eM Client is now probably best email client on the market. I tested a lot of them for years and believe me - number of bugs in other email clients is similar, but without benefits eM Client gives.
I have my personal list I shared with support about bugs / requests / ideas - so far is 15 of them. I’ll see how many of them will be implemented / fixed. From my experience (I read this forum even before I bought eM Client license) new features, even promised, never was made fast.
I may share list of problems and ideas with other users, but for now it’s just for support eyes only. If “we will consider…” becomes “never, ever”, I’ll ask for community support of my ideas and bugfixes (because in some cases the more users wants something, the bigger chances that option will be made and bug fixed).
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if they don’t check the forums, there’s no point in having them. Unless it’s to hope that users will solve one anothers’ problems so that real support doesn’t have to.
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“if they don’t check the forums, there’s no point in having them. Unless it’s to hope that users will solve one anothers’ problems so that real support doesn’t have to.”
Exactly!
How many 100s or 1000s of tickets do they need reporting the same issues. I’m certainly not filing a ticket on behalf of every single one of my clients I’ve referred to, and provide frontline support for, eM Client (oops, yeah all the fanbois, I’m a Dev also).
To reiterate, this patch was shit. Reverted back to 7.xx. Hopefully 9.0 is better, otherwise, I’ll trash this program along with my VCR
PLEASE tell me how to revert to version 7!!! I’ve uninstalled version 8 through Windows control panel, and when I try to reinstall 7, I get an error message that I already have a later version and can’t reinstall 7. I have deleted all of the files through Windows Program files, Users, and everywhere else. I even deleted some of the registry entries. No luck. So I can’t downgrade, and the new version isn’t usable. So what do I do now?
@mre It sounds from what you have done thus far, you are happy to completely nuke eM Client and start from scratch with a clean installation of eM Client v7. I did the same!
To be clear, have you deleted the eM Client folders located under the hidden folder:
C:\Users\ [your_username]\AppData?
If not, then you need to uninstall any versions of eM Client, make hidden folders visible and then delete or rename the following:
C:\Users\ [your_username]\AppData\Local\eM Client
C:\Users\ [your_username]\AppData\Roaming\eM Client
If you cannot see C:\Users\ [your_username]\AppData - which is hidden by default - you need to make hidden folders visible. See this link.
Uninstalling and deleting these two folders should be enough to allow a clean v7 installation.
In summary the steps I would advise for someone (without local email archives they want to save) who wants a clean installation are:
- Make sure you have a note of your licence for eM Client - even if it is a free one.
- Exit eM Client if it is running. Uninstall eM Client completely - and do not save any data if prompted by the uninstaller.
- [If necessary] Make hidden folders visible
- Delete or rename the folders under Users as detailed above, ie:
C:\Users[your_username]\AppData\Local\eM Client
C:\Users[your_username]\AppData\Roaming\eM Client - Reboot your PC - just to be on the safe side.
- Install eM Client v7, re-specify your email account(s) and re-enter your license. (Not a big deal if you have lost it, they can email you a reminder as long as you remember which email account it was allocated to.) Re-sync all your data from online servers - make take many, many hours.
- [If wanted] Make hidden folders hidden again (reversing what you did in step 3).
NB If you rename those folders in step 4 rather than deleting them, then after you are happy everything is working okay, you might want to delete them to free up storage space on your PC.
Hi there,
I am currently using the free V8 trial version having previously used the free V7 job. It seems to be working absolutely fine. I note you have upgraded your windows. Perhaps the issue is with Windows rather than eM. You might have a look at the Microsoft Community forum where thousands of people including myself have and are having a nightmare with the horror show that is Windows Updates. So many have seen their systems collapse while others have lost all mail, sound, keyboard, mouse and internet to mention but a few. Many like myself have to install their forced updates and then uninstall them to get our systems working correctly.
hitbit
@hitbit Glad to hear your transition to v8 went well.
Alas, many of us have had awful problems with v8. Some of these are down to undocumented new features and new ways of doing things (the help system is still on v6!), but some are simply things that used to work perfectly well in v7 that no longer do v8 (eg, synchronisation of ‘unread’ new mail that has been moved to storage folders, impossibility of syncing with gmail accounts for some users, calender events disappearing after they have passed, incompatibility with certain antivirus packages).
Most of us who have downgraded v7 (without fiddling with Windows) find the problems went away again. Mine certainly did.
So… while it is possible that incompatibility with Windows 10 updates is the culprit… it appears more prudent to wait for eM Client to iron out its bugs rather than forcing us to hobble and continuously battle to prevent our operating system updating with updates of inconsistent quality.
I am the first to be critical of MS Windows 10 update quality, but I don’t think it is reposnsible for the problems so many of us here are experiencing with eMC v8; I wonder how many of the PRO users who have paid for a licence are encountering problems?
In my opinion V8 is not a disaster. It does have its flaws, but out of all the email clients, I’m finding it fits my needs the best.
And yes, I have sent in some bug reports to the developers. In each case, I received an email reply within a day or two. Maybe I’m just special, but their response is pretty darn good!
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What was considered “normal” before v8 has now turned into ticket responses taking quite some time longer. I responded to a ticket on 6/29/20 and received a reply on 8/5/20. They appear to be overwhelmed with v8 issues.
Yes, seems about the norm these days. My Pro user ticket acknowledged on 25/07/20 responded to 03/08/20.
Hi DaviF,
Just to say eM is still working fine. My free trial version expires tomorrow and I am torn between the paid and free versions. Surely eM are not dumping a technically inferior free version on their customers as this would not encourage opting for the paid version. Unless of course offering the paid version as a free trial is meant to clearly display a difference between the products. It would be interesting to know if those having issues are using free or paid versions. Many seem to decry v8 voicing the opinion that v7 is far superior. I have previously used Outlook and Thunderbird backed up by Mailwasher but all began having Yahoo generated difficulty with my Sky Yahoo mail. eM works fine with it.
hitbit
I think we are all here because we tried guys, we all hoped for something different.
It’s sad to say, and I hate to say it, but for me it’s time to go back to Outlook, my business does not have more time to waste.
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Hi @hitbit,
I am glad you are not encountering problems.
However, many of us are - I doubt the rather inflammatory title of this thread comes from someone who is not encountering problems.
Almost everyone here will be FREE users because there are other means (eg, raising a support ticket) for dealing with problems open to PRO. The odd PRO visitors have dropped comments suggesting the problems listed here are being reported to developers.
v7 is not that different to v8 in terms of user experience. A lot of the changes to v8 are “under the hood” rather than visible to end-users and I gather quite a proportion of the underlying code has been re-written.
My experience is that v7 worked perfectly for me, but v8 introduces problems - things that used to work without error in v7 no longer work (sometimes at all, sometimes only intermittently) in v8. Hence I downgraded to v7 and everything works fine again. The only annoyance is the “nag” pop-up offering the upgrade to v8.2951 every time I restart eM Client.
I can’t accept the logic of your final point. I hope v8 becomes viable since eM Client has been my go-to client for the last couple of years without any problems! eM Client, working as advertised, is indeed a superior product to Outlook and Thunderbird. Did you try eM Client v7 with Sky Yahoo mail? Possibly that would have worked fine as well.
The phenomena we “decriers” are encountering is that lots of us who had no problems with v7 find their workflow is so messed up by v8 that we either renounce the programme completely or (like me) downgrade back to v7. Maybe since you are encountering no problems whatsoever you cannot understand why we are frustrated, but implying criticism of our decrying v8 simply because it works well for your particular Sky Yahoo mail set-up doesn’t invalidate (or address) any of the many, many problems the vast majority of those posting here over the last few months are having.
As to whether I would go PRO or not: if you want/need to extra features then I’d go for it since you are having no problems whatsoever. For me, the problems with v8 are so diverse and widespread (so many users complaining of so many different problems) I wouldn’t throw money at a program the develpoers appear to have messed up quite badly and I wouldn’t recommend anyone else does until they are confident that the issues we are reporting here are addressed in a new release.
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A very broad assumption! I have been a Pro user for years but still like to browse the forum to pick up tips and give help where I can. I ‘upgraded’ to 8 after paying for the upgrade. I was so satisfied with 7 that I was full of anticipation for 8 but was disappointed and immediately downgraded to 7. Bulley for all those who don’t have problems with 8 but it’s being disingenuous to cast aspersions on those who are experiencing problems. I didn’t find much wrong with 8 but I disliked the look and feel so it’s unlikely I’ll upgrade again even when they have fixed the software problems.
As an aside, I wonder if EMC devs have been contacting those who say they have no issues to log their setups. Might help to identify the causes of the reported malfunctions.
@rafikiphoto When I say “almost everyone” and one person (you) replies dissenting, do you not feel that you exaggerate your importance in the weighted average of all participants in this forum? Very broad assumption or not, I’ll stick with my “almost everyone”. If that’s okay… 
Not that I disagree with the rest of your comment - we seem to be agreeing with my reaction that it’s inappropriate to write-off those who are experiencing problems (although your response reads as though you are accusing me of doing so… odd.).
As that rare beast, a PRO user, you might know what the rest of us do not.
- Are the same problems being reported in whatever support fora that are available to only PRO users?
- Is there any reaction from eMC developers with regard to addressing ony of the many technical faults introduced in v8 - which are reported as being the reasons for abandonning eMC or downgrading to v7?
It would be useful to know whether the relatively small number of people who have found v8 completely unusable here is matched by similar concerns within the PRO community!
There is no dedicated Pro forum which is why I believe there are more Pro users here than you may think. There is VIP support for specific help requests and that used to have have a very fast response time. That has changed from hours to several days now so you might infer they are swamped! Pro users don’t have any other privileges or access to more information.
Tell me, as a Free user, do you see loads of advertisements or other money-making schemes from EMC? If not I’d be interested to know more about their business model.
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No - no adverts or anything like that. That might be one way they could have chosen to make money out of FREE licences, but do not at present. Same product as far as I can see.
Funnily enough, given your question, I am simply using eM Client v7 for my venerable live.com account as a replacement for the outlook.com webpage interface - because of the volume of ads there slows it down so badly. It took ages to open a mail because of ads loading - with a functioning eM Client the only reason I go there is to tweak server-side rules (forwarding, blackilisting etc) which eM Client cannot propagate from client back to the server.
I have always assumed eM Client is targeted at revenue streams organisations/business users but was free for personal use. A bit like the CCleaner model from Piriform. This often works for small business start-ups who have a good experience from using eM Client for personal use and go on to recommend it for a corporate standard.
As with earlier releases, when you start on eM Client v8 you get a short period of gratis PRO licence functionality and then drop back down to FREE status. For me this transition from the heavens down to terra firma was just a “huh?” moment of staggering banality. There appears to be no difference in terms of interface or functionality between FREE and PRO - just the ability to manage more than two accounts, vis. article here.
Hence any problem in FREE should be a problem in PRO also; the converse is not true, I suppose, since trivially the ability to have, say, 3 email accounts open in PRO might be causing issues which those of us who can only use 1 or 2 accounts in FREE will not experience.
It’s such a pity. eM Client v7 met (meets) my needs so well, I’d consider paying but have no need for the commercial or multiple account management benefits that PRO confers. For me v8 breaks so much basic workflow that I could never use it. Surprising that you found it problem-free but ditched it because you didn’t like the look and feel: my experience was the opposite since I saw little difference between the look and feel of v7 and v8, but had many problems with mail sync, calendars, AV conflicts, mail handling rules etc. that rendered it unsable.
If v8 does not evolve into viability, I wonder how long we can continue to use our downgraded v7 before changes to underlying operating systems make v7 unusable…
Please get involved with this post about version the Pro trial of version 8. It’s a request to stop all future downloads from being a “Pro Trial” and to continue updating eM Client the way it has been updated with free and paid for licenses.
Hi DavidF,
Thanks for all the advice and info. Having had no problems I have elected to go for the pro version despite my reservations that eM is not quite the finished product yet. I will continue to visit this forum for friendly advice, info and trending difficulties with the programme. Those decrying free version customers are devoid of manners and should be left in their boxes.
Martin