Urgent: emclient crashed, restore not possible: notification to contact support.

Crashing eM Client
1

Hi,
‘contact support’ it says while starting up EmClient. I can’t reach my business mail now…
This error message had to be copied to you: 

System.IO.IOException: Access to the path ‘C:\Users\Christian\AppData\Roaming\eM Client’ is denied.
   at System.IO.Directory.InternalMove(String sourceDirName, String destDirName, Boolean checkHost)
   at DbBackup.FormBackup.Restore(String backupFile, CancellationToken cancellationToken)
   at DbBackup.FormBackup.Restore(CancellationToken cancellationToken)
   at DbBackup.FormBackup.<mainform_load>b__27_0(Object a, DoWorkEventArgs b)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)


</mainform_load>

2

What did support say?

3

Nothing. No respond. They leave me in the cold ffs…

4

It may take a couple of days depending on the priority you assigned to the ticket. Best is to wait to see if you get a response on Monday, or login to the Pro Support page and upgrade the ticket to a higher priority.