Updating Error

When my emails are synced I get the following error “Creating or updating folder ‘John emails/Sent Items/’ failed due to the following error. The move or copy operation failed.”
The same also happens for Deleted Items on a second email account.
How can I stop this error. 

Hello Howard,

When these errors pop up again, could you please open the third tab in the same window as the error titled ‘Log’ and copy its content here?

Thank you,
Maurice

Dear Maurice
Copy of Error Log below.
Many thanks
Howard Bartlett

08:21:06 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Sent/’
08:21:06 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Deleted Items/’
08:21:06 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Drafts/’
08:21:06 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Deleted Items_0/’
08:21:06 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Sent/’
08:21:06 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Sent Items/’
08:21:06 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Outbox/’
08:21:06 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Deleted Items/’
08:21:06 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Inbox/’
08:21:06 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/ExternalContacts/’
08:21:06 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Drafts/’
08:21:06 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Tasks/’
08:21:06 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Junk E-mail/’
08:21:07 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Outbox/’
08:21:07 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Skype Contacts/’
08:21:07 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Inbox/’
08:21:07 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/ExternalContacts/’
08:21:07 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/PersonMetadata/’
08:21:07 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Tasks/’
08:21:07 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/’
08:21:07 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Junk E-mail/’
08:21:07 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Junk E-mail/’
08:21:07 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Facebook Contacts/’
08:21:07 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Calendar/UK Holidays/’
08:21:07 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Skype Contacts/’
08:21:07 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/Archive/’
08:21:08 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/Junk Email/’
08:21:08 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/PersonMetadata/’
08:21:08 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/Sent Items/’
08:21:08 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Trash/’
08:21:08 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/Drafts/’
08:21:08 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/Junk E-mail/’
08:21:08 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Junk E-mail/’
08:21:08 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/Notes/’
08:21:08 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Trash/General/’
08:21:08 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/Notes_1/’
08:21:08 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Trash/Archive/’
08:21:08 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/Junk E-mail_1/’
08:21:08 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/Sent Items_0/’
08:21:08 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Trash/Deleted Items_0/’
08:45:44 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Inbox/’
08:49:30 Howard Emails [Exchange Web Services]  Uploading item(s) to folder ‘Howard Emails/Drafts/’
08:51:05 Howard Emails [Exchange Web Services]  Synchronizing folder list
08:51:05 Jenny Emails [Exchange Web Services]  Synchronizing folder list
08:51:05 Howard Emails [Offline Address Book]  Synchronizing folder ‘Howard Emails/Offline Global Address List/’
08:51:05 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Inbox/’
08:51:05 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Calendar/’
08:51:05 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Contacts/’
08:51:05 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Drafts/’
08:51:05 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Sent/’
08:51:05 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Inbox/’
08:51:05 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Sent Items/’
08:51:06 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Deleted Items/’
08:51:06 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Calendar/’
08:51:06 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Drafts/’
08:51:06 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Junk E-mail/’
08:51:07 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Contacts/’
08:51:07 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Outbox/’
08:51:07 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Inbox/’
08:51:07 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Drafts/’
08:51:07 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/ExternalContacts/’
08:51:07 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Sent/’
08:51:07 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Deleted Items/’
08:51:07 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Tasks/’
08:51:07 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Deleted Items_0/’
08:51:07 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Junk E-mail/’
08:51:07 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Outbox/’
08:51:08 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Facebook Contacts/’
08:51:08 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Inbox/’
08:51:08 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/ExternalContacts/’
08:51:08 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Skype Contacts/’
08:51:08 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/PersonMetadata/’
08:51:08 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Tasks/’
08:51:08 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Trash/’
08:51:08 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Skype Contacts/’
08:51:08 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/PersonMetadata/’
08:51:08 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/’
08:51:08 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Junk E-mail/’
08:51:08 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Junk E-mail/’
08:51:09 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Calendar/UK Holidays/’
08:51:09 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/Archive/’
08:51:09 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/Junk Email/’
08:51:09 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/Sent Items/’
08:51:09 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/Drafts/’
08:51:09 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/Junk E-mail/’
08:51:09 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/Notes/’
08:51:09 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/Notes_1/’
08:51:09 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/Junk E-mail_1/’
08:51:10 Howard Emails [Exchange Web Services]  Synchronizing folder ‘Howard Emails/Trash/Sent Items_0/’
08:51:11 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Trash/General/’
08:51:11 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Trash/Archive/’
08:51:11 Jenny Emails [Exchange Web Services]  Synchronizing folder ‘Jenny Emails/Trash/Deleted Items_0/’

Hello Howard,

Thank you for the log. Did the errors you are describing happen between the times from which you sent me the log, that is 08:21:06 - 08:51:11? No errors are visible from it. If the answer is yes, coud you please also send us a screenshot?

Regards,
Maurice

Maurice
The error happens when I open em Client.
The error log is as follows and a screen shot of the error is pasted below.
Many thanks
Howard Bartlett

13:59:33 Online state: changed to online due to NetworkAvailability
13:59:33 Howard Emails [Offline Address Book]  Synchronizing folder list
13:59:33 Howard Emails [Offline Address Book]  Synchronizing folder ‘Howard Emails/Offline Global Address List/’
13:59:33 Howard Emails [Offline Address Book]  Synchronizing folder ‘Howard Emails/Offline Global Address List/’
13:59:33 Howard Emails [Exchange Web Services]  Synchronizing folder list
13:59:34 Jenny Emails [Exchange Web Services]  Synchronizing folder list
13:59:34 Howard Emails [Exchange Web Services]  Uploading folder ‘Howard Emails/Deleted Items/’
13:59:34 Jenny Emails [Exchange Web Services]  Uploading folder ‘Jenny Emails/Sent Items/’
13:59:34   MailClient.Storage.Application.OperationException: Creating or updating folder ‘Howard Emails/Deleted Items/’ failed due to the following error: The move or copy operation failed. —> Microsoft.Exchange.WebServices.Data.ServiceResponseException: The move or copy operation failed.
13:59:34    at Microsoft.Exchange.WebServices.Data.ServiceResponse.InternalThrowIfNecessary()
13:59:34    at Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequest1.Execute() 13:59:34    at Microsoft.Exchange.WebServices.Data.ExchangeService.MoveFolder(FolderId folderId, FolderId destinationFolderId) 13:59:34    at Microsoft.Exchange.WebServices.Data.Folder.Move(FolderId destinationFolderId) 13:59:34   MailClient.Storage.Application.OperationException: Creating or updating folder 'Howard Emails/Deleted Items/' failed due to the following error: The move or copy operation failed. ---\> Microsoft.Exchange.WebServices.Data.ServiceResponseException: The move or copy operation failed. 13:59:34    at Microsoft.Exchange.WebServices.Data.ServiceResponse.InternalThrowIfNecessary() 13:59:34    at Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequest1.Execute()
13:59:34    at Microsoft.Exchange.WebServices.Data.ExchangeService.MoveFolder(FolderId folderId, FolderId destinationFolderId)
13:59:34    at Microsoft.Exchange.WebServices.Data.Folder.Move(FolderId destinationFolderId)
13:59:34    at MailClient.Protocols.Exchange.ExchangeFolderSynchronizer.Move(FolderMoveContext moveContext, Folder folder, Folder oldParentFolder, CancellationToken cancellationToken)
13:59:34    at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass13_0.b__0(WorkerStatus status, CancellationToken cancellationToken)
13:59:34 at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus status)
13:59:34 — End of inner exception stack trace —
13:59:34 at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus status)
13:59:34 at MailClient.Commands.Command.Process(WorkerStatus status)
13:59:35 MailClient.Storage.Application.OperationException: Creating or updating folder ‘Jenny Emails/Sent Items/’ failed due to the following error: The move or copy operation failed. —> Microsoft.Exchange.WebServices.Data.ServiceResponseException: The move or copy operation failed.
13:59:35 at Microsoft.Exchange.WebServices.Data.ServiceResponse.InternalThrowIfNecessary()
13:59:35 at Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequest`1.Execute()
13:59:35 at Microsoft.Exchange.WebServices.Data.ExchangeService.MoveFolder(FolderId folderId, FolderId destinationFolderId)
13:59:35 at Microsoft.Exchange.WebServices.Data.Folder.Move(FolderId destinationFolderId)
13:59:35 at MailClient.Protocols.Exchange.ExchangeFolderSynchronizer.Move(FolderMoveContext moveContext, Folder folder, Folder oldParentFolder, CancellationToken cancellationToken)
13:59:35 at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass13_0.b__0(WorkerStatus status, CancellationToken cancellationToken)
13:59:35 at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus status)
13:59:35 — End of inner exception stack trace —
13:59:35 at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus status)
13:59:35 at MailClient.Commands.Command.Process(WorkerStatus status)



Hello Howard,

Did you attempt moving the Sent folder? As it is a folder created by the server, it can not be moved. In any case, removing and adding the account should get rid of these errors. Make sure you have all of your data on the server before removing the account though.

Regards,
Maurice

Maurice

Thank you so much for your response.

Focusing on the hbartlett20hotmail.com account:
The Folders on line are:
InBox
Junk Email
Drafts
Sent Items
Deleted Items

I have now deleted and reinstalled this account in emclient and the folders that appear are:
Inbox
Sent
Trash
Drafts
Junk E-mail
Deleted Items
Outbox

The Deleted Items folder is empty and all the deleted items are in the Trash folder.

The error with this account is with the Deleted Items folder which the server cannot update. The deleted items are being sent to the Trash folder instead.

How can I either get the server to access the Deleted Items folder or stop accessing this folder.

As you will have seen the same sort of problem occurs with the jennybartlett20@hotmail.com account but with this account it is the Sent Items folder which produces the error.

Many thanks again for your help.

Howard Bartlett

Hello Howard,

Thank you for the update. The Deleted Items folder is not a standard hotmail folder. Did/do you perhaps access this account through other devices? They often create their own folders that can be problematic, instead of using the folders already on the server.

Regards,
Maurice

Thanks. The standard folders in outlook.com/Hotmail are Inbox, Junk, Drafts, Sent and Deleted. These are stated in various websites including:
http://www.webdevelopersnotes.com/hotmail-folders
On my emclient account I have all these plus Outbox and Junk - not sure where this came from but all deleted items are sent here rather than to the Deleted Items Folder.
So the problem is that emclient is storing all my deleted items in Trash but sometimes when Outlook.com attempts to synchronise my Deleted folder it comes up as an Error.
Also where has the Trash folder come from and why is this being used to store Deleted Items.
Many thanks
Howard Bartlett

Maurice

Regarding your suggestion that deleted items is not a standard hotmail folder I would just add that I also get an error with the Sent Folder of the jennybartlett20 account. I am sure that Sent Items is a standard Hotmail folder.

Also I now have another error and this is regarding the Mailbox database. I attach a screen ![](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1518950/RackMultipart20161205-95678-1qielm1-Screenshot 21 inline.png?1480928261 “Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1518950/RackMultipart20161205-95678-1qielm1-Screenshot__21__inlinepng1480928261”) shot of the error and would appreciate any help in resolving this error.

Many thanks

Howard Bartlett

Hello Howard,

Thank you for the update. In this case, I would please ask you to go to Menu -> Tools -> Settings -> Advanced -> Logging and turn on logging for the ‘Exchange Web Services’ for the hotmail accounts that display the error message. The next time the errors you are describing pop up, please go again to Logging, click on Send Longs and send them to hester@emclient.com with a link to this thread.

Thank you,
Maurice

Maurice

Sorry but yet another error:
Exception of type ‘System.OutofMemoryException’ was thrown.
What can I do about this please.
Howard Bartlett

Hello Howard,

Something you could look into, since you started receiving this error, is the size of the messages that you are trying to upload to the server from these two accounts. Please go to Menu -> Edit -> Find, search all the folders and specify the criteria for “Larger”. Try to find if there aren’t message larger e.g. than 50MB, 100MB, … If any of these messages are this big, they are probably causing the problem and should be deleted.
 

If this doesn’t work, we would please ask you to turn on the logging and send the logs to us, as described in the previous message.

Regards,
Maurice

May I please record the progress on the three errors I have reported.

  1. Updating Folders failed. Howard Emails Deleted Items. Jenny Emails Sent Items.
    This now occurs whenever the accounts are synchronised.
    How can this be resolved please?

  2. Cannot Connect to Mailbox.
    Exchange Web Services Log emailed 06.12.16 and passed to your technicians.
    Awaiting response.

  3. Out Of Memory.
    Large message deleted and problem seems to be resolved. The message was one sending you a Log.

Many thanks

Howard Bartlett

Hello Howard,

We’re glad to hear the Out of Memory problem has been solved. When it comes to the other errors, we’d please ask you for patience, it is on our technicians’ to do list. We will get back to you as soon as we find out what is happening.

Regards,
Maurice