Unauthorized license detected - Warning / eM don't start

Hi there,

my client doesn’t start up any more.
since today i only get the warning page.
what’s up ?


edit: i tried all troubleshooting steps

lunes 05 septiembre 2022 :: 1614hrs (UTC +01:00)


Suggest you contact sales@emclient.com

¡Buena suerte!

¡Saludos desde Sevilla la soleada en España!



Hablo español, luego portugués e inglés, con conocimiento de varios otros idiomas.

We have a Knowledgebase article about this.

Please install the certificate mentioned there and see if there is any difference.

There is no HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\SystemCertificates\AuthRoot
on my Win 10 in the registry !?

edit: i’m now in contact with the support. they will check my license

Did you install the certificate as I asked?

I manually download the certificate and installed it