Unable to Start Program

1

I have been an eM Client for many years and am very happy with it! However, since yesterday I have not been able to start the program. When I double click on the icon, it brings up the opening page. It circles a while and then nothing. When I hover over the icon in the task bar, it shows a black screen. When I click on the icon in the task bar nothing happens.
I am using Windows 10. I have deleted it and reinstalled it several times with the result unchanged. I don’t know what else I can do.

2

Try uninstalling eM Client and when asked to delete database choose “No” to keep the database.

Then manually delete the “eM Client” folder located in C:\Program Files (x86)

Finally reinstall the latest version from https://www.emclient.com/release-history

1 Like
3

Thanks for your suggestion. However it made no difference.

4

Try starting eM Client with a blank database.

To do that, at the command prompt, type in:

"C:\Program Files (x86)\eM Client\MailClient.exe" /dblocation C:\1\

If that works, then there may be an issue with your database, in which case you will need to delete the database and start again.

5

Hi Gary,
Thanks for your suggestion. Although I couldn’t get the command prompt to work, I decided to delete the database (nothing to lose) when asked. When I reloaded the program it worked (thank you !!!).

However, I now have another problem and I am hoping you can help. I am being asked for a password to go with my user name (=email address). I don’t know what password is required em Client, Gmail or something else. Nothing seems to work.

I really hope you can help. Thanks,
Peter

6

Another person suggested that the database may be corrupt and I should delete it. When I did this the install worked!!

However, I now have another problem. I am being asked for a password to go with my user name (=email address). I don’t know what password is required em Client, Gmail or something else. Nothing seems to work.

I really hope you can help. Thanks,
Peter

7

Hi Gary,
I solved the problem.
Thanks again for your help.
Peter

1 Like
8

I solved the problem.
Thanks for your help.
Peter