I am unable to receive new emails, even though I am able to send out email. When I sent out an email from this site, I did receive a copy of it. I did update eM Client a few days ago. Would that have made a difference? Thanks for your help.
Hi,
are you receiving any errors while trying to receive emails?
What version are you now using?
Also what mail service are you using?
Thank you,
Paul.
No, I have not received any error messages, and there is no evidence that an email has been sent to the [email protected]. I was able to send a message out, and I received emails for the undeliverable mail.
I’m not sure what version I’m using…where would I find that? An update message popped up a few days ago and I just clicked on it to update. The email address on eMclient that is not receiving the emails is [email protected]. As you I can tell, I’m a little technologically challenged. 
Hi, you can find the exact version number in Help > About,
so if I understand it correctly the issue is just with one (or several emails), that you are not able to send?
Thank you,
Paul.