Un-Junking emails does not work

Hi, there!

How can you make eM Client to remember an email address that you un-junked and moved to Inbox that it’s supposed to always get in the Inbox on arrival and not be sent to the Junk folder as it did the first time?

I have several sender’s emails that always end up in the Junk folder, although I have right-click on them and chose „Move to Inbox and remove blacklist domain”.


This really depends on what is moving the messages to Junk to begin with.

Normally, it is your server, so you will need to login to their webmail interface, select the message in spam, and mark it as not spam. Thereafter the server should always leave messages from that sender in the Inbox.

But it can also be caused by eM Client moving the messages if you have previously blacklisted the sender or their domain. If that is the case, go to Menu > Rules and edit the Blacklist Rule if you have one. See if the sender’s address or domain is in the list and remove it.

Definitely not my doing. So I’ll try to do what you said regarding the server. Thanks for the tip! :hugs: