Since a few days, some obviously trustworthy emails automatically go to the ‘Unwanted mail’ map. I almost missed a few!
Many are from senders that have sent emails before, and the mail itself doensn’t look like spam at all.
How come that EM Client all of a sudden does this? And can I do something about it?
Patrick
Normally, it is your server that is moving the messages to Junk, so you will need to login to their webmail interface, select the message in spam, and mark it as not spam. Thereafter the server should always leave messages from that sender in the Inbox.
But it can also be caused by eM Client moving the messages if you have previously blacklisted the sender or their domain. If that is the case, go to Menu > Settings > Mail > Privacy > Blacklist > Manage Blacklist. See if the sender’s address or domain is in the list and remove it.