I am paid customer (MacOS) and about moving emClient into the trash right now.
It is CONSTANTLY hanging / freezing on a daily basis. The worst thing that happened to me was to freeze WHILE writing an Email. It was not even possible to copy the text into the clipboard oder to make a screenshot because it didnt render any more anything.
This tool is such a bad crap and according to this forum. I am not the only user who complaints about this. I do report to Apple right now so that they consider removing this app from the AppStore as it leads to false assumptions.
No reactions from emClient so far. Nowhere. You can report errors and nobody cares. You can create reports about it and still nobody cares.
Is there even a single person still working on it?
I am also a MacOs user and use eMClient because it is the best of the rest. Freezing happens when an email is received; then everything stops. eMClient takes sometimes extremely much time to sync with the mailserver. This is an eM issue because other mailapp (iPhone and MacOs) do not have that problem. There are also (rare) email which take extremely much time to load everything. Als an eM issue because it does not happen with other apps. I restart eM now and then and that helps to make it work better.
So, not top class but better than other 3rd party mailapps and Apple own Mail app.
Please try the newest version 10.4 https://www.emclient.com/dist/v10.4.4124_Mac/setup.pkg
We’ve resolved a few issues that might cause what you are experiencing.
And I’m not sure what do you mean by no reaction. Can you send me your support ticket number? We are working day and night to resolve all the reported issues.
By the way eM Client is not present on the Apple store, so Apple cannot remove the application.
Nice! Happy to test the new update. Regarding the reports. Whenever it crashes, i sent crash reports with detailled information on what I was doing in that time.
Well crash report is not a support ticket. We cannot explicitly address all these reports as many of them are caused by OS misconfigurations and issues out of our scope and we are receiving tons of them. For the support you should visit our dedicated support page:
you are probably get tons of them because it just happens a lot. I use emClient since 5 weeks now and see a crash/hanging/need to “force quit” once. day. Makes 5*7=35, sometimes two times a day = 40 during last 5 weeks. Lets say you have 10 customers with a similar setup like mine (15 mailboxes, IMAP, google, MS Exchange) makes 400 crash reports within 5 weeks. You probably have not 10 users but 10000 so you will see half a million of crash reports.
However. My take away now is to write a support ticket instead in the future
It does not really works like that and definitely your exeprience is not common. There has to be some specific trigger our support team would need to investigate. If there is a very common bug/crash we would see it in our bug reporting highlights and it would highly probably have already been addressed.
And yes, please create a ticket, that’s the way how the VIP support should look.
But as you can see we read even forum as a community support. But we can’t guarantee any resolution times or assistence here.
@Michal_Burger i really appreciate the fast reponse here today. However, i never saw answers on my latest posts here (Can not set a folder for "Apply rule" and Rule with "mail older than 1 month"-filter) and also saw other posts regarding stability and crashes without any official statement. This led me to the things i wrote in my post, Sorry, you proved me wrong this time
As I’ve said, this is primarily a community forum, not a support portal. We watch it regularly and for the urgent or highly discussed topics aneM Client representative typically sooner or later reacts. If you have a commercial license, you should create a support ticket and then you should receive a professional support. This is one of the differences between free and commercial licenses.
