To download a message I have to restart EMClient.

To download a message I have to restart EMClient.  When I recieve a message in server and press the refresh button in EM Client I see the  suspension points but the message is not downloaded.

Hello Daniel,
what version of eM Client are you currently running? Check the Help>About section for full version number.
What mail accounts do you have set up?

Regards,
Olivia