The user community for this product is definitely worthy of praise, and is the company’s greatest asset whether it knows this or not. I have received very helpful, informative and quick replies to every post. And while I still have concerns about the product, what I do not have a concern about is whether I could count on peer-based support going forward. So I hope someone from the company is listening - you have a great user community and that is a tremendous asset.
And I’m sure my next two comments come as no surprise: First, I strongly encourage the company to be more active and to respond to the user community more frequently. Granted I haven’t been here that long, but I’ve done a tremendous amount of reading. And it’s IMHO that company involvement is lacking, relative to what I see elsewhere. And second, it was pointed out to me that the company provides excellent support to PAYING LICENSEES. I recommend more attention be paid to those EVALUATING the product - like me. It’s a wonderful catch-22, becoming a paying customer is highly dependent on my evaluation of the product, which is highly dependent on having my questions answered by the company. There are ways around wasting time on folks who are only interested in FREE STUFF - and other companies do in fact operate differently.
But if there is -1- thing that makes me lean toward this product, it’s the user community.
THANKS to everyone who has replied!