I have had a ticket open with support since January 4th. After initially getting a prompt response on January 5th, I have received no updates and no help with resolving my eM Client crashing repeatedly. This has been a colossal waste of money. VIP support is a joke. I recommend NOT purchasing this product until they actually start to provide the support that they say they will provide.
Removed detail as I received a response from support to rectify the situation. I will update with the resolution when it occurs.
I am wondering what you hope to achieve by posting your conversation with Support here on a user supported forum. Do you think that your fellow users may have a better understanding of your problem when missing screenshots and redactions make it impossible to follow?
I am terribly sorry to see that we failed to provide an accurate response. Could you send me a link to the ticket in question so we can review it please? Contact me directly at [email protected].
See below, I FINALLY got a response from someone at eM Client to support me. Mission accomplished.
Don’t forget to keep this thread updated with any fix or solution.
This appears to be fixed in the latest release.