Noticed that since installing version 7, the system tray icon disappears randomly. If you click where the icon was, the application opens up and the icon will re-appear again for awhile. I have both the ‘Minimize application to tray’ and ‘Close application to tray’ settings enabled.
what version of Windows OS do you use?
I see that you have a message window open, does this issue happen perhaps only when you keep it open or does it happen even when no other eM client window is open?
Windows 7 Pro 64-bit, happens even when no other eMClient window is open. I did notice today that it seems to happen when a new message arrives, the envelope icon should appear, but it’s blank instead, but it doesn’t always happen even then, seems completely random.
I see what the issue might be now.
The icon changes from our logo to the envelope when a new message arrives, to indicate a new unread message.
However, the color of your System tray is recognized incorrectly, so instead of the white variant of the envelope icon it turns to the black one making it hard to see.
We had a similar issue with Win7 just reported, so we’re working on a fix now.
Thank you for your patience.